Full-time Medical Office Assistant (Round Rock)

Aspire Allergy & Sinus•Round Rock, TX

2d•Onsite

About The Position

Aspire Allergy & Sinus is hiring a Medical Office Assistant to support clinical care and administrative operations at its Round Rock, Texas clinic. The role assists providers in caring for patients with allergy, asthma, and sinus conditions, and helps maintain a welcoming, efficient patient experience. Duties span patient intake, clinical testing and treatment, front-office service, records and scheduling, insurance authorizations, inventory, and clinic administration. The clinic operates Monday and Tuesday from 8 a.m. to 5 p.m., Wednesday and Thursday from 7 a.m. to 4 p.m., and Friday from 8 a.m. to noon. Employees are expected to arrive 15 minutes before their shift begins. The position is permanent, full-time, and reports to Natasidi Jamon.

Requirements

Basic knowledge of medical terminology.
Exceptional customer service skills.
Ability to communicate clearly and effectively to exchange information.
Ability to administer subcutaneous, intradermal, and intramuscular injections.
Ability to manually take patient vital signs.
Ability to maintain effective working relationships with patients, medical staff, and the public.
Ability to react calmly and effectively in difficult or emergency situations.
Ability to stand, walk, bend, stoop, push, pull, balance, and perform a full range of body motion, including handling and lifting up to 20 pounds.
Manual dexterity to operate a computer and keyboard at 50 words per minute, calculator, telephone, copier, and fax.
Ability to operate a motor vehicle to travel between clinics.
Valid driver's license.
At least 6 months of front-office experience.

Nice To Haves

Completion of a Medical Assistant program or degree.
At least 1 year of Medical Assistant experience.
At least 1 year of Medical Receptionist experience.
Medical Assistant certificate, vocational nurse license, or related experience.
Current CPR certification.

Responsibilities

Support assigned medical providers in delivering patient care throughout the clinic day.
Assist with patient examinations and treatment under provider direction.
Escort patients to exam rooms and obtain vital signs, medical history, and current medication information.
Explain allergy testing procedures and treatment protocols to patients.
Administer subcutaneous, intradermal, and intramuscular injections as directed by a provider and within scope of practice.
Perform spirometry and other diagnostic testing according to clinic protocols and provider direction.
Monitor incoming pharmacy shipments and prepare medications for patient pickup.
Assist providers and clinical team members in responding to anaphylactic reactions and other urgent patient needs.
Document accurate patient information in the electronic health record (EHR).
Maintain clinic flow and support patient volume to promote timely, efficient care.
Contact insurance providers to obtain CT authorizations.
Greet and check in patients, fostering a welcoming and professional environment.
Answer incoming calls and provide accurate information and assistance.
Schedule and reschedule appointments using the clinic scheduling system.
Collect appointment payments and outstanding balances.
Ensure patient demographic, insurance, and referral information is accurate in the EHR.
Prepare patient charts and organize paperwork for upcoming appointments.
Scan documents and attach them to patient records in the EHR.
Request medical records from outside providers as needed.
Coordinate allergen vial transfers and assist with clinical inventory tracking.
Maintain supplies in the clinic, front desk, and common areas.
Process incoming mail and assist with administrative clinic tasks.
Ensure end-of-day reports and logs are accurate and complete.
Follow HIPAA requirements for patient privacy and confidentiality.
Adhere to OSHA requirements, including universal precautions and sharps disposal guidelines.
Follow clinic protocols and directions from clinical leadership and medical providers.
Perform testing and treatment according to Aspire Allergy & Sinus clinical protocols and safety measures.