Medical Office Assistant-Bariatric Program

Kettering Health•Miamisburg, OH

About The Position

The Medical Office Assistant supports patient care, safety, and access in a medical office or outpatient setting. The role helps ensure efficient front office operations, accurate recordkeeping, and a welcoming environment for patients and visitors. Responsibilities are carried out in alignment with Kettering Health’s mission, vision, values, and B Safe program. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Basic computer proficiency, including use of electronic health record (EHR) systems.
Strong written and verbal communication skills.
Attention to detail.
Ability to multitask and prioritize.
Customer service orientation.
Basic understanding of medical terminology.
Ability to maintain confidentiality and comply with HIPAA regulations.
Proficiency in Outlook, Word, and Teams.
Consistent hand hygiene practices.

Nice To Haves

Completion of a medical office administration program from an accredited institution.
One year of experience in a medical office, outpatient clinic, or healthcare administrative support role.

Responsibilities

Greet and check in patients and visitors, providing a professional and welcoming environment.
Schedule, confirm, and coordinate patient appointments using electronic scheduling systems.
Collect and verify patient demographic, insurance, and billing information; process co-payments and assist with billing inquiries.
Answer and direct incoming phone calls, respond to patient questions, or route calls appropriately.
Assist patients with completing intake forms and consent documents, ensuring accuracy and completeness.
Maintain and update patient records in the electronic health record (EHR) system, including scanning and uploading documents as needed.
Verify insurance eligibility and benefits, and assist with processing insurance claims.
Order and monitor office and medical supply inventory, notifying appropriate staff when stock is low.
Support compliance with HIPAA, OSHA, infection control, and organizational safety standards.
Participate in team meetings and quality improvement activities as requested.
Perform other duties as assigned.
Carry out job responsibilities in alignment with Kettering Health’s mission, vision, values, and B Safe program.