Medical Office Assistant MOA - Northeast Georgia Physician Group NGPG - Urgent Care - FT Days 12 hr shifts

Northeast Georgia Medical Center•Gainesville, GA

About The Position

The Medical Office Assistant performs reception duties and maintains clinical and financial records, front-office inventory, and medical records for Northeast Georgia Physician Group Urgent Care. The role supports patient communication, referrals, appointments, registration, billing-related processes, deposits, and office supplies.

Requirements

High school diploma or GED.
Knowledge of and proficiency in using an electronic medical record (EMR) system.

Nice To Haves

Customer service or physician's office experience.

Responsibilities

Screen and refer incoming calls and visitors to facilitate accurate, timely communication.
Obtain patient referrals as requested by physicians and process mail efficiently.
Schedule appointments for patient referrals as requested by physicians.
Log referrals according to established guidelines and post referral numbers to patient accounts when received from other physician practices.
Advise patients when referral numbers are needed, explain how they can obtain a referral, and provide information about their referrals.
Open and distribute mail to appropriate personnel daily.
Enter accurate patient information into the EPIC system and maintain acceptable registration error-rate parameters.
Balance daily audit journals.
Enter charges accurately.
Forward monthly reports to the Central Business Office in a timely manner.
Prepare daily deposits according to center procedures.
Update patient information with pertinent details as needed and arrange payment agreements when indicated.
Maintain front-office supply inventory as required.