Sunday

Northeast Georgia Health System•Dacula, GA

About The Position

The Medical Office Assistant performs reception duties and maintains clinical and financial records, front-office inventory, and medical records for Northeast Georgia Physicians Group Family Medicine. The position is full-time and scheduled for 12-hour day shifts every Wednesday, Saturday, and Sunday. The role supports patients, physicians, and clinic operations by managing calls and visitors, referrals and appointments, patient registration and records, billing-related tasks, deposits, mail, and front-office supplies. Proficient use of an electronic medical record system is required.

Requirements

High school diploma or GED.
Knowledge of and proficiency in using an electronic medical record (EMR) system.

Nice To Haves

Customer service experience.
Physician's office experience.

Responsibilities

Screen and refer incoming calls and visitors to facilitate accurate, timely communication.
Obtain patient referrals in accordance with physician requests and process mail promptly and efficiently.
Schedule appointments for patient referrals as requested by physicians.
Log referrals according to established guidelines and post referral numbers to patient accounts when received from other physician practices.
Advise patients when referral numbers are needed, explain how to obtain referrals, and provide relevant referral information.
Open and distribute mail to appropriate personnel daily.
Enter accurate patient information into the EPIC system and maintain acceptable registration error-rate parameters.
Ensure daily audit journals are balanced and enter charges accurately.
Forward monthly reports to the Central Business Office in a timely manner.
Prepare daily deposits according to center procedures.
Update patient information as needed and arrange payment agreements when indicated.
Maintain front-office supply inventory as required.