Medical Office Assistant MOA - Northeast Georgia Physician Group NGPG - Urgent Care - FT Days 12 hr shifts

Northeast Georgia Health System•Gainesville, GA

About The Position

The Medical Office Assistant performs reception duties and maintains clinical and financial records, front-office inventory, and medical records for Northeast Georgia Physician Group Urgent Care. The role supports timely communication with patients and staff, referral processing and appointment scheduling, accurate patient registration and charge entry, financial recordkeeping, deposits, and front-office supply inventory. The position is full-time, day shift, with 12-hour morning-to-evening shifts.

Requirements

High school diploma or GED.
Knowledge of and proficiency in using an electronic medical record (EMR) system.

Nice To Haves

Customer service or physician's office experience preferred.

Responsibilities

Screen and refer incoming calls and visitors to facilitate accurate and timely communication.
Obtain patient referrals as requested by physicians and process mail efficiently and on time.
Schedule appointments for patient referrals as requested by physicians.
Log referrals according to established guidelines and post referral numbers to patient accounts when received from other physician practices.
Advise patients when referral numbers are needed, explain how to obtain them, and provide relevant referral information.
Open and distribute mail to appropriate personnel daily.
Enter accurate patient information into the EPIC system while maintaining acceptable registration error-rate parameters.
Balance daily audit journals and enter charges accurately.
Forward monthly reports to the Central Business Office in a timely manner.
Prepare daily deposits according to center procedures.
Update patient information as needed and arrange payment agreements when indicated.
Maintain front-office supply inventory as required.