Medical Office Assistant
About The Position
Grace Fertility celebrates a team-based approach to providing an excellent, highly responsive and personalized care experience for every patient. Every member of our multi-disciplinary team is valued for playing a critical role in delivering this experience. If you want to be a part of our collaborative and supportive team, consider joining us! Your Role The Medical Office Assist reports to the Clinic Operations Manager and works closely with the clinical team. The Medical Office Assistant is an integral part of a busy and dynamic clinic practice. In this role you will be expected to exercise sound judgment and independence while managing the day-to-day related administrative activities. You will demonstrate a strong commitment to quality customer service applying excellent problem solving and communication skills to ensure the success of the clinic.
Requirements
- 1 years of administrative experience
- Experience with IDEAs an asset
- Computer Savy
- Proficient in Microsoft Office/Suite
- Excellent interpersonal and relationship building skills
- Superior time management, organizational and self planning skills
- Demonstrated satisfactory work performance and attendance history
- Excellent communication skills.
Nice To Haves
- Ability to prioritize, organize workload and plan independently.
- Exceptional phone etiquette and interpersonal skills.
- Strong attention to detail and problem-solving skills.
- Strong written and verbal communication skills.
- Demonstration of good attendance and work performance.
- Knowledgeable about providing a safe and inclusive environment to gender and sexually diverse people (2SLGBTQIA+)
- Committed to patient centered care.
Responsibilities
- Receiving and processing incoming referrals.
- Receive patient phone calls, voicemails and emails, triaging to appropriate team members
- Schedule routine procedures as required,
- Maintaining referral tracking and statistics.
- Professional verbal and written communication with patients.
- Communication with referring physicians’ offices.
- Proper documentation within EMR
- Uphold office procedures and policies.
- Ensures patients satisfaction, promotes excellent customer service and maintains professional attitude.
- Maintains filing and organizational systems.
- Send treatment quotes to the patients in a time manner.
- Explain the treatment quotes to the patient.
- Maintain appropriate reports for the management.
- Ensure patient satisfaction.
- Other administrative duties based on operational needs
Benefits
- Dental care
- Extended health care
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
