Medical Office Assistant | FT | Days | Memphis
About The Position
The Medical Office Assistant (MOA) is an important member of the patient care team and supports patient- and family-centered care. Working with patients and families, management, staff, and clinicians, the MOA is responsible for front desk functions at an ambulatory or clinic site. Duties include answering and triaging calls, registering patients in the electronic medical record, preparing chart contents, retrieving and filing records, collecting payments, and assisting patients with the patient portal. The MOA models the Methodist Mission, Vision, and Values and provides customer service consistent with MLH values. The position is based in Memphis and is listed as full-time, day shift. It has no lead or supervisory responsibilities. Work is typically performed in a general office or administrative setting without substantial exposure to adverse environmental conditions. Physical demands include light work, with occasional exertion of up to 25 pounds and frequent exertion of up to 10 pounds, along with activities such as standing, walking, reaching, and repetitive motion.
Requirements
- High school diploma or equivalent.
- Basic understanding of medical terminology.
- Knowledge of general business operations, scheduling, insurance, and coding.
- Ability to work without close supervision and exercise independent judgment.
- Ability to use word-processing and spreadsheet programs and standard office equipment.
- Ability to communicate verbally and in writing.
- Ability to organize multiple tasks and projects and maintain control of workflow.
- Ability to handle stressful situations.
- Ability to operate standard office equipment such as a PC, copier, fax machine, and printer.
- Ability to perform basic arithmetic calculations.
- Ability to provide customer service consistent with MLH values.
- Good balance and coordination.
- Ability to perform the position's physical activities, including climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
- Close visual acuity for activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, or extensive reading.
Nice To Haves
- 1–3 years of experience with insurance verifications or authorizations.
- 1–3 years of physician office experience.
- 1–3 years of scheduling experience.
- Certified Medical Office Assistant certification from the National Center for Competency Testing.
- Certified Medical Administrative Assistant certification from the National Healthcareer Association.
- Knowledge of coding.
Responsibilities
- Register new patients and update existing patient demographics by collecting personal and financial information.
- Schedule new appointments as needed and make confirmation calls for upcoming appointments.
- Collect co-pays and insurance information to ensure full and proper payment.
- Manage the front desk by greeting patients and visitors and responding to requests for information in person or by phone.
- Answer and triage patient calls.
- Prepare chart contents and retrieve and file records.
- Assist patients with the patient portal.
- Identify opportunities for self-development and enhancement of professional competency.
- Model behavior consistent with the Methodist Mission, Vision, and Values.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
