Clinical Patient Navigator | FT | Days | Memphis

Methodist Le Bonheur Healthcare•Jackson, TN

20h•Onsite

About The Position

Provides direct patient care in a medical practice office or clinic under the direction of a provider. Maintains a clean and safe environment, provides patient care and information, and performs indirect patient care to support patient care and clinic operations. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values. The role proactively fulfills patient care responsibilities requested by physicians or other clinicians. It gathers patients’ chief complaints, symptoms, reasons for visits, medical information, vital signs, blood pressure, and patient histories. It also performs clinical medical assisting duties, including preparing specimens for laboratory analysis, drawing blood, administering injections, and preparing paperwork for patients. The Clinical Patient Navigator manages patient calls, communicates results as directed by physicians, collects information, requests medical records, handles FedEx Family House referrals, schedules appointments according to severity and procedure guidelines, and responds to prescription refill calls. The role prepares patients for visits by following office protocols for testing, medication reconciliation, alerts, and intake questions; verifying insurance; reviewing clinic notes and medications; and confirming that labs and diagnostic tests have been completed. Environmental duties may include preparing examination rooms, instruments, and equipment.

Requirements

High school diploma or equivalent.
3–5 years of experience as a Medical Assistant or in a similar role (listed as 4 years).
HEARTSAVER certification from the American Heart Association.
AAMA Certified Medical Assistant certification from the American Association of Medical Assistants.
Strong written and verbal communication skills and the ability to work tactfully and professionally with patients, families, and physicians.
Successfully complete applicable Level 2 competency assessments and skills checklists, demonstrating proficiency in all measured areas.
Ability to greet patients using eye contact, a smile, and the patient’s name.
Ability to work independently and as part of a multidisciplinary team.
Complete assigned training and development programs within the mandated time frame.
Computer skills, including successful EMR navigation and appropriate documentation, and the ability to review computer reports following evidence-based guidelines.
Demonstrated proficiency in motivational interviewing and teach-back techniques.
Ability to act quickly in emergency situations.

Nice To Haves

Technical degree or diploma in Medical Assisting.
Certified Clinical Medical Assistant certification from the National Healthcareer Association.
AMT Registered Medical Assistant certification from American Medical Technologists.
Nationally Certified Medical Assistant certification from the National Association of Health Professionals.
Basic Life Support certification from the American Heart Association.
NCCT Medical Assistant certification from the National Center for Competency Testing.

Responsibilities

Fulfill patient care responsibilities requested by physicians or other clinicians in the physician office.
Determine the patient’s chief complaint, symptoms, and reason for visit; interview patients and record medical information, take vital signs and blood pressure, and collect patient history.
Perform clinical medical assisting duties, including collecting and preparing specimens, drawing blood, administering injections, and preparing appropriate patient paperwork.
Manage patient calls by providing results as directed by a physician, collecting information, requesting medical records, handling FedEx Family House referrals, scheduling appointments, and addressing prescription refill calls.
Arrange appointments based on guidelines for severity level and procedure type.
Perform pre-visit preparation by following office protocols for testing, medication reconciliation, alert monitoring, and additional intake questions as directed by the provider.
Verify insurance coverage, request medical records, review recent clinic notes and medications, and ensure labs and diagnostic tests have been completed since the previous visit.
Perform assigned environmental duties, such as setting up examination rooms, instruments, and other equipment.
Maintain a clean and safe environment and provide patients with information.
Complete other job responsibilities as requested or assigned.
Model behavior consistent with The Methodist Mission, Vision and Values.