Medical Office Assistant (MOA) - Casual

Calgary West Central Primary Care Network • Calgary, AB

5d • CA$20 - CA$23 • Onsite

About The Position

The Calgary West Central Primary Care Network (CWC PCN) is a non-profit organization committed to a healthier future. As a Primary Care Network, we work alongside hundreds of family doctors (our members) to support the patient-doctor relationship and provide programs and services at no cost to doctor or patient. As the Medical Office Assistant (MOA), you’ll provide administrative support to our clinical team at our Primary Care Centre (PCC). Appointments at the PCC are by referral only for people in need of an appointment within 24 hours and whose doctor is a member of the CWC PCN. Located at 5960 Centre St SE, Calgary, this clinic is an alternative to the walk-in system or a visit to the ER and is open every day of the year. The available hours for this casual position include weekdays, weekends, and evenings. The available shifts will vary per week based on clinic need. The casual MOA must work at least one shift every month when shifts are reasonably available.

Requirements

• A Medical Office Assistant or Unit Clerk certificate or diploma is required. Equivalencies of education may be considered.
• Customer service or front desk experience is required.
• Experience with EMR systems is required.
• A clear criminal Background check is required to start.

Nice To Haves

• Relevant healthcare experience, preferably in a primary care setting, is an asset.
• Knowledge of primary healthcare and billing diagnostic and service codes is an asset.
• Experience with Telus Health's Collaborative Health Record (CHR) is an asset.
• Experience with Microsoft Office is an asset.

Responsibilities

• Answer and direct calls from a multi-line switchboard and relay messages to appropriate individuals.
• Receive, greet, and direct patients, vendors, and visitors.
• Book new and follow-up appointments and provide confirmation calls to patients.
• Fax outgoing visit notes, consult letters, and appointment notifications to referring physicians.
• Remain reasonably informed about workplace and shift availability by checking CWC PCN email, Microsoft Teams chats, and the PCC’s scheduling software at least once every two weeks.
• Receive, sort, and direct incoming packages, mail, and faxes.
• Support and monitor physician billing.
• Collect payment for uninsured services via point-of-sale terminal.
• Escort patients to consulting rooms and collect and enter patient vitals in the Electronic Medical Record (EMR).
• Monitor the patient waiting area and assist with ordering taxi services and directing patients to specialist clinics.
• Ensure the clinic is stocked with supplies.
• Process incoming referrals and populate/update/validate patient information in the EMR.
• Scan and link patient documents in the EMR.
• Access medical records via Alberta Netcare.
• Enter statistical data for the collection of key performance measures for organizational and provincial reporting.
• Support attachment efforts for unattached patients via the online web registry.

Benefits

• We have been recognized as an Alberta Top 85 Employer for 2026.
• The CWC PCN is committed to providing a physically, emotionally, and psychologically safe environment for all workers, patients, and visitors.
• We are also committed to promoting policies internally that ensure team members across the organization feel they belong and can perform to their best capacity in a supportive and respectful work environment.
• Accommodations are available on request for candidates taking part in the selection process.

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree