Medical Office Assistant (MOA) - Care for Newcomers Clinic - Casual
About The Position
The Medical Office Assistant (MOA) performs registration and clerical support functions for the Primary Care Clinic, which sees patients and families requiring high priority care within 24 hours. This role operates within a team-based model of care, reporting to the Program Manager, and supports the local Community of Care (CoC) service delivery model, primary care network, and adheres to VCH policies and procedures. The Care for Newcomers clinic specifically serves government-assisted refugee clients and their families who have newly arrived in Canada, assisting with post-arrival health assessments, identifying medical conditions, and connecting clients to care. The clinic utilizes an inter-disciplinary team including nurses, physicians, and administrative assistants, and supports clients with healthcare navigation and language assistance. VCH is a world-class innovator in medical care, research, and teaching, committed to creating healthy lives in healthy communities.
Requirements
- Grade 12, graduation from a Medical Office Assistant program, one (1) year of recent, related clinical medical office support experience, or an equivalent combination of education, training and experience.
- Demonstrated knowledge of clinical policies, procedures and objectives.
- Demonstrated knowledge of community resources and agencies.
- Demonstrated knowledge of office procedures.
- Business writing skills.
- Knowledge of medical terminology.
- Demonstrated ability to perform basic medical tests and accurately record results in medical files.
- Demonstrated ability to respond independently and effectively to emergent situation and effectively present health information to individuals.
- Demonstrated ability to keyboard 5,000 keystrokes per hour.
- Demonstrated customer service and communication skills.
- Physical ability to perform the duties of the position.
- Demonstrated ability to work independently and within a team.
- Demonstrated ability to prioritize and organize workload and meet deadlines.
- Demonstrated ability to establish and maintain satisfactory work relationships with clients and staff.
- Demonstrated ability to deal tactfully and effectively with coworkers, clients and staff from other agencies.
- Demonstrated skill in using a variety of office equipment and computer software programs.
Responsibilities
- Performs registration and clerical support functions for the Primary Care Clinic.
- Works in support of the local Community of Care (CoC) service delivery model and primary care network.
- Adheres to VCH policies and procedures.
- Supports clients through post arrival health assessments to identify pre-existing, chronic or acute medical conditions.
- Assists in connecting clients to care as needed.
- Supports clients with navigation to access healthcare services and community resources.
- Provides language assistance via interpreters/interpretation tools.
- Performs basic medical tests and accurately records results in medical files.
- Responds independently and effectively to emergent situations.
- Effectively presents health information to individuals.
Benefits
- Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
- Employer-paid training and leadership development opportunities
- Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
- Award-winning recognition programs to honour staff, medical staff and volunteers
- Access to exclusive discount offers and deals for VCH staff
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
Associate degree
