MOA- Medical Office Assistant
About The Position
Fraser Valley Cataract & Laser (FVCL) is seeking a full-time Medical Office Assistant (MOA) to join their team. This role is central to ensuring a smooth, professional, and patient-focused experience. The MOA will be the first point of contact for patients, handling reception, scheduling, referrals, and product sales, while also supporting the clinical team in a fast-paced environment. This is a multi-site position, with training at the Surrey clinic for the first three months, followed by a schedule that includes Surrey and Coquitlam as needed. Flexibility and willingness to travel are required.
Requirements
- Compassion and patience with elderly patients; ability to explain procedures clearly and respectfully.
- Strong customer service and interpersonal skills.
- Attention to detail and accuracy in patient records and scheduling.
- Ability to multitask and stay calm under pressure in a high-volume environment.
- Sales-oriented mindset with confidence in promoting clinic products and services.
- Team player who can also work independently with minimal supervision.
- Comfortable with medical software, Google Drive, spreadsheets, and communication tools.
- Ethical, professional, and committed to patient confidentiality.
Nice To Haves
- 2–3 years of experience in a medical office or high-volume clinic
- Familiarity with referrals, scheduling, and medical workflows.
- Sales or product promotion experience is an asset.
- Ability to adapt quickly, problem-solve, and stay organized in a fast-paced setting.
Responsibilities
- Welcome, check-in, and check-out patients across cataract, refractive, cosmetic, and surgical services.
- Manage phones, voicemails, and patient reminders.
- Coordinate referrals, appointments, and medical records via Accuro EMR.
- Support surgery scheduling, kit preparation, consents, and patient instructions.
- Manage product sales, collect payments, and reconcile daily batches.
- Assist with inventory, paperwork, and maintaining clinic protocols.
- Keep reception and waiting areas clean and organized.
- Travel to other clinic locations as needed.
Benefits
- Full-time role
- Structured training
- Opportunity to support nationally recognized ophthalmologists.
- A dynamic role that combines administration, patient care, and sales.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
