Medical Office Assistant

American Addiction Centers•Charlotte, NC

1d•Onsite

About The Position

This full-time Medical Office Assistant position is responsible for providing clinical support in the delivery of clinical care, maintaining medical records and HIPAA standards, and ensuring practice participation and patient satisfaction. The role involves direct patient interaction, administrative tasks, and maintaining a safe and clean work environment. The position requires adherence to organizational protocols, quality initiatives, and customer service standards.

Requirements

High school diploma or GED.
2 years of related experience or combination of education/experience.
Good communication skills.
Familiarity with computers.
Good time management and organizational skills.
Current CPR certification.
Ability to work varying shifts to meet needs of center.
Ability to work under stressful conditions and in difficult situations.
Able to respond quickly to patient needs and work at a fast pace.
Ability to assist in evacuation of patients in the event of a fire or other disaster.
Ability to lift up to 35 pounds without assistance.
For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available.

Nice To Haves

Experience taking patient vital signs preferred.
Knowledge of medical terminology and CPT/ICD9 coding preferred.

Responsibilities

Answers telephones, responds to questions, takes messages or transfers calls as appropriate.
Schedules appointments and referrals as needed.
Performs patient check-in, registration, and insurance verification as directed.
Handles cash/credit collections and the reconciliation process.
Provides written patient education and discharge instructions. Reinforces discharge instructions from the provider.
Assists patients in obtaining additional services ordered by the provider prior to leaving the practice as part of discharge planning and setting up referrals for additional services.
Accurately performs and maintains site quality control logs in accordance with standards for maintaining CLIA certification. Maintains test tracking log (if applicable) and communicates to the provider any delays in obtaining results.
Responsible for accurate specimen collection including patient identification and labeling based on laboratory collection procedures.
Knows where emergency equipment is located and makes it available to the provider. Reports non-functioning or non-compliant equipment to the appropriate department and site leadership.
During the visit, measures and records accurately: blood pressure, pulse, temperature, height, weight and records reason for the visit.
Screens patient calls. Directs urgent and emergent concerns to the provider. Responds to messages and documents follow-up in the medical record.
Practices standard precautions in all patient encounters as appropriate.
Orders supplies as directed and maintains inventory par levels using standard products, and paying attention to waste. Promotes a green environment by adhering to organizational guidelines for recycling and prudent utilization of resources.
Handles patient flow, including the preparing of rooms and patients and other duties as identified by the Advocate Medical Group physician office standards protocol. Stocks exam rooms using AMG standards.
Performs various tests/procedures as directed by the provider and in accordance with training, competency, and site policies and procedures.
Maintains clean and safe work environment consistent with infection control and safety guidelines.
Maintains work area in accordance with the facility site checklist.
Cleans exam rooms between patients including equipment used during the visit and the patient waiting room area as needed.
Complies with established OSHA safety standards and other required regulatory standards.
Participates in annual safety training and demonstrates Culture of Safety behaviors/techniques.
Reports all non-compliance and incident occurrences and completes appropriate reporting method.
Supports quality initiatives as required.
Maintains confidentiality in all aspects of patient care and communication in person and via the telephone.
Disposes and shreds papers containing patient identifiable information according to policy.
Adheres to form standardization protocol.
Provides efficient, high-quality service to patients who arrive or who telephone or visit in person to request information.
Consistently demonstrates sincere understanding and empathy in interactions with patients.
Consistently adheres to Advocate Medical Group (AMG) service standards and Advocate's MVP.
In collaboration with the team, meets or exceeds established patient satisfaction targets.
Treats patients, families, and associates with respect and incorporates cultural differences into interactions/care.
Participates in activities to evaluate and improve processes that will contribute to patient, associate, and provider satisfaction.
Responsible for conveying a professional image in compliance with AMG clothing and grooming standards, and wears AMG provided identification badge at all times.
Completes all required customer service training and complies with scripting initiatives.
Functions as a clinical support for the practice. Attentive and responsive to the needs and concerns of patients, staff, and providers and works closely to resolve issues with involved parties.
Maintains awareness of current standards of care.
Attends and participates in meetings and in-services.
Maintains skills competency including current CPR certification.
Completes annual competency reviews.
Informs provider regarding delays and the status of waiting patients.
Assists with medical record maintenance by preparing documents for scanning.
Assists patients with the self check-in process as needed.
Other duties as assigned.

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program