MEDICAL OFFICE ASSISTANT

Salience Health•Plano, TX

15h•Onsite

About The Position

This position provides clinical and administrative support to Practice Providers & Services. This can include performing patient check-in/check-out, scheduling, collection of payments, and supporting practice operations. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for evaluation or treatment, and med sample mgmt. In addition, the role may be assigned to a variety of administrative tasks for Clinical & Practice Operations to support the growth & management of the provider’s practice.

Requirements

Maintains patient confidentiality
Must possess excellent customer service, verbal and written skills
Strong interpersonal and communication skills
Proficient skills with use of computer & typing
Able to develop specific goals and plans to prioritize, organize, and accomplish work
Must be detail and multi-task oriented; able to complete work tasks in a timely manner
Ability to work independently and as a team player
Must be reliable, responsible, and dependable in fulfilling obligations
Able to work with Providers and staff of all levels to support patient treatment plans and the growth of the practice.
Conducts good business etiquette to exhibit professionalism with patients
Providing empathy while maintaining professionalism with patients in navigating care needs under Provider’s treatment plan.
Proficient with patient collections of payment
Management of patient forms & scheduling
Customer service background
Basic Life Certification (Opportunities Coordinated Quarterly)
MA certification preferred
MUST have completed a Medical Assistant Program
Must have experience working in an outpatient setting

Responsibilities

Perform patient check-in and check-out including collecting forms, payment, and scheduling.
Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
Obtains and accurately documents patient vital signs and weight, takes brief history, past medical, family, and social history, current medications, allergies, and other pertinent historical information as appropriate.
Show patients to examination rooms and prepare them for the provider.
Explain treatment procedures, medication, or any other physician’s instructions to patient
Connect with patients via Athena’s Telehealth platform.
Complete Annual Wellness Visits and health risk assessment process according to policies and procedures.
Ensures compliance with all regulations & policy pertaining to equipment and location maintenance.
Adheres to infection control/safety guidelines and patient confidentiality policies
Ensures medical & operational inventory are all stocked within exam rooms, common spaces, workspaces, etc.
Provide patient samples as indicated by provider and appropriately in the medical record.
Promote patient satisfaction scores and outcome measurements in support of the provider and staff coordinated efforts.
Responsible for completing clinic quality controls and maintaining appropriate documentation.
Other duties assigned.