Medical Office Assistant

Calgary Foothills Primary Care Network•Calgary, AB

4d•Onsite

About The Position

Reporting to the Program Manager, the Medical Office Assistant (MOA) works collaboratively with all staff, multidisciplinary team and physicians in support of patient care. The MOA supports the clinic by performing a variety of clerical, administrative and clinical tasks. A key purpose of this role is to effectively connect patients with resources that will help them to improve their health and to support the general flow of referrals and patient care in the clinic. There are primarily three functional areas that an MOA supports including patient-facing activities, referral coordination and clinical program duties. MOAs at Calgary Foothills Primary Care Network (PCN) will work in all areas.

Requirements

Ability to be flexible, adaptable and to thrive in a fast-paced, dynamic and evolving environment
Attention to detail and the ability to complete tasks accurately and efficiently
Self-motivated individual with a strong work ethic, critical thinking/problem solving skills and excellent organizational skills
Demonstrates a positive, friendly and professional attitude and demeanor
Exemplary written and oral communication skills
Knowledge of medical terminology
Knowledge and experience with medical records management using an EMR and Netcare
Proficiency in basic functions of Microsoft Office (Word, Excel, Outlook)
Effectively demonstrates strong conflict management skills, empathy, and trustworthiness
Knowledge of Health Information Privacy Regulations and the Health Information Act
Awareness and adherence to Infection Prevention and Control policies and procedures
Committed to ongoing professional development
Accredited Medical Office Assistant (MOA) Certification required; relevant experience and education will be considered
Minimum of one (1) year full clinic scope MOA experience
Completion of a satisfactory criminal record check and/or Vulnerable Sector Search

Nice To Haves

Experience working with diverse patient populations considered an asset

Responsibilities

Greeting and acknowledging all patients and visitors in the medical home/program to determine the purpose of their visit
Checking in or arriving patients for their appointments and updating patient demographics using the EMR, to ensure good patient flow
Supporting data collection and administrative tasks as needed in the clinic
Scanning, filing, processing incoming and outgoing faxes and referrals, linking documents, answering email/EMR messages and maintaining EMR records
Answering incoming calls and processing patient inquiries accordingly and within scope of practice (such as booking appointments, directing to appropriate staff member when necessary)
Assessing appropriateness of fit and assisting patients with navigating to most appropriate resource for identified need
Providing support for group workshops including booking workshops in the EMR and making reminder calls for patients
Reviewing patient charts daily in preparation for patient visit
Escorting patients to exam rooms and take appropriate vitals
Making outgoing calls to patients and completing patient outreach when appropriate such appointment reminder calls and requests from physicians
Processing patient invoices and payments for uninsured services
Stocking and cleaning exam rooms including clinic autoclaving