Medical Office Assistant Multispecialty Clinic FT Days Sign on Bonus available

Trane Technologies•Commerce Charter Township, MI

13h•Onsite

About The Position

Under general supervision and according to established policies and procedures, the Medical Office Assistant performs Medical Assistant and Patient Services Assistant duties for an assigned area. The role supports patient care and clinic operations by greeting and registering visitors and patients, handling calls, gathering demographic and insurance information, checking benefits and co-pays, collecting and posting payments, and scheduling appointments and procedures. The assistant prepares patient charts and examination rooms, helps physicians or physician extenders during examinations, takes and records vital signs, and may perform medical procedures such as non-intravenous injections, venipuncture, EKGs, stress-test assistance, routine x-rays, and PFTs. The role also maintains and releases medical-record information, researches and corrects patient billing records, supports billing and other administrative tasks, and follows applicable safety policies and training requirements.

Requirements

High school diploma or GED.
Graduation from a school of practical nursing, or completion of one of the listed programs: PCA/PCT, Nurse Assistant or equivalent training, Medical Assistant, EMT, or phlebotomy training. Alternatively, six months of experience in a doctor's office or related area performing Medical Assistant duties is listed for the Medical Assistant-program pathway.
One year of previous experience performing Medical Assistant or Patient Care Associate duties.
One year of previous experience performing medical office clerical duties in a doctor's office or related area, such as insurance verification, authorizations, medical billing, or EMR usage.
Analytical ability to handle patient problems, review and verify insurance information, research billing problems, and compile statistical data.
Interpersonal skills to communicate effectively with patients, physicians, and other personnel.
Technical knowledge of blood pressure techniques.

Nice To Haves

Six months of direct patient care experience preferred.
Medical Assistant certification preferred.

Responsibilities

Greet visitors, answer telephones, and direct callers and visitors to the appropriate person or location.
Register patients for outpatient services and obtain demographic, insurance, and related information according to policies and procedures.
Contact insurance providers to determine benefit levels and patient co-pays as needed.
Collect and post payments and prepare daily deposits.
Pull and prepare patient charts before appointments; file notes, prescriptions, face sheets, and other documentation in medical records.
Copy and release medical-record information as needed.
Prepare examination rooms and assist physicians with examinations, including helping move or position patients and handling instruments.
Take and document vital signs, including temperature, blood pressure, and weight, and record the patient's reason for the visit.
Perform applicable medical procedures, which may include non-intravenous injections, venipuncture, EKGs, assisting with stress tests, routine x-rays, and PFTs.
Obtain referrals and schedule patient appointments or procedures according to guidelines.
Enter, review, research, and correct computerized patient billing records; provide the billing company with copies of payments and rejections.
Perform other support duties, such as preparing laboratory slips or statistical data, typing correspondence, and training new personnel.
Follow established policies and procedures to meet JCAHO/OSHA safety standards and participate in safety training, including CPR and annual safety training.