Medical Office Assistant | FT | Days | Pediatric Outpatient | Memphis

Methodist Le Bonheur Healthcare

18h

About The Position

The Medical Office Assistant (MOA) is an important member of the patient care team and supports patient- and family-centered care. The MOA works with patients and families, management, staff, and clinicians and is responsible for front desk functions at an ambulatory or clinic site. Duties include answering and triaging phone calls, registering patients in the electronic medical record (EMR), preparing chart contents, retrieving and filing records, collecting payments, and helping patients use the patient portal. The role models behavior consistent with Methodist Le Bonheur Healthcare’s mission, vision, and values and provides customer service in keeping with those values.

Requirements

High school diploma or equivalent.
Basic understanding of medical terminology.
Ability to work without close supervision and exercise independent judgment.
Ability to use word-processing and spreadsheet programs and standard office equipment.
Ability to communicate verbally and in writing.
Ability to organize multiple tasks and projects and maintain control of workflow.
Ability to handle stressful situations.
Ability to perform basic arithmetic calculations.
Ability to provide customer service consistent with MLH values.

Nice To Haves

1–3 years of experience with insurance verifications or authorizations.
1–3 years of physician office experience.
1–3 years of scheduling experience.
Certified Medical Office Assistant certification from the National Center for Competency Testing.
Certified Medical Administrative Assistant certification from the National Healthcareer Association.
Knowledge of coding.
Knowledge of general business operations, scheduling, insurance, and coding.

Responsibilities

Register new patients and update existing patient demographics, collecting personal and financial information.
Schedule appointments as needed and make confirmation calls to patients with upcoming appointments.
Collect co-pays and insurance information to ensure full and proper payment.
Manage the front desk by greeting patients and visitors and responding to requests for information in person or by phone.
Answer and triage patient calls.
Register patients in the EMR and prepare chart contents.
Retrieve and file records.
Assist patients with the patient portal.
Identify opportunities for self-development and enhancement of professional competency.
Model behavior consistent with Methodist Le Bonheur Healthcare’s mission, vision, and values.