Medical Office Assistant | Front Desk | Iredell Urgent Care | Troutman| FT | Sun, Mon, Tues 7a-7p
About The Position
The Medical Office Assistant is responsible for efficiently managing front office operations within a medical practice. Duties include greeting and registering patients, scheduling appointments, verifying insurance, collecting payments, managing medical records, and communicating effectively with patients and staff. The role is a vital part of the healthcare team, supporting a positive patient experience and accurate administrative operations. The position is located at the Main Street location in Troutman and follows a schedule of Sunday, Monday, and Tuesday, 7 a.m. to 7 p.m. The posting states that the position is eligible for a $1,000 sign-on bonus with a two-year commitment.
Requirements
- High school diploma or GED required.
- Knowledge of Microsoft Office (Word and Excel), general office equipment, and practice software platforms.
- Basic understanding of medical terminology.
- Strong verbal and written communication skills.
- Ability to multitask and work effectively under pressure.
- CPR certification within 30 days.
- Experience with EMR and PM systems.
- Ability to walk, sit, stand, push, pull, bend, stoop, reach, and lift up to 30 pounds.
- Must be able to pass a FIT test as required for the position.
Nice To Haves
- One year of clerical experience in a medical office preferred.
- Certified Medical Administrative Assistant (CMAA) preferred.
Responsibilities
- Greet patients and visitors courteously and professionally.
- Schedule and confirm patient appointments according to practice guidelines.
- Register patients by verifying and updating demographic, insurance, and contact information.
- Collect copayments, reconcile cash drawers, and prepare daily deposits.
- Answer phones, return messages, and route calls appropriately.
- Maintain front office inventory and notify appropriate staff of supply needs.
- Process incoming and outgoing referrals and follow through to completion.
- Scan and upload documents into electronic medical records (EMR).
- Process EMR and PHI requests in a timely and compliant manner.
- Message clinical and non-clinical staff through the EMR system.
- Maintain confidentiality and uphold HIPAA compliance.
- Attend staff meetings and follow Iredell Health System and IPN policies.
- Maintain a clean, organized, and professional front office and waiting area.
- Support additional administrative tasks as directed.
Benefits
- $1,000 sign-on bonus with a two-year commitment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
