Medical Office Assistant | Front Desk | Iredell Urgent Care | Troutman| PRN

Iredell Memorial Hospital Incorporated•Troutman, NC

13h•Onsite

About The Position

The Medical Office Assistant manages front office operations within a medical practice, including greeting and registering patients, scheduling appointments, verifying insurance, collecting payments, managing medical records, and communicating with patients and staff. The role provides administrative support to the practice and helps ensure a positive patient experience. This is a PRN, as-needed position at the Main Street location in Troutman. The position is eligible for a $1,000 sign-on bonus with a two-year commitment.

Requirements

High school diploma or GED required.
Knowledge of Microsoft Office (Word and Excel), general office equipment, and practice software platforms.
Basic understanding of medical terminology.
Strong verbal and written communication skills.
Ability to multitask and work effectively under pressure.
CPR certification within 30 days.
Experience with EMR and PM systems.
Ability to walk, sit, stand, push, pull, bend, stoop, reach, and lift up to 30 pounds.
Must be able to pass a FIT test as required for the position.

Nice To Haves

One year of clerical experience in a medical office.
Certified Medical Administrative Assistant (CMAA).

Responsibilities

Greet patients and visitors in a courteous and professional manner.
Schedule and confirm patient appointments in accordance with practice guidelines.
Register patients by verifying and updating demographic, insurance, and contact information.
Collect copays, reconcile cash drawers, and prepare daily deposits.
Answer phones, return messages, and route calls appropriately.
Maintain front office inventory and notify appropriate staff of supply needs.
Process incoming and outgoing referrals and follow through to completion.
Scan and upload documents into electronic medical records.
Process EMR and PHI requests in a timely and compliant manner.
Message clinical and non-clinical staff through the EMR system.
Maintain confidentiality and uphold HIPAA compliance.
Attend staff meetings and adhere to Iredell Health System and IPN policies.
Maintain a clean, organized, and professional front office and waiting area.
Support additional administrative tasks as directed.