Front Office Assistant - Urgent Care

Orlando Health•Wesley Chapel, FL

18h•Onsite

About The Position

The Front Office Assistant supports daily ambulatory and physician office operations in an urgent care department. Duties include patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of the Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor. This variable full-time position requires the ability to work three 12-hour shifts and is located in Wesley Chapel and Zephyrhills.

Requirements

High school graduate or equivalent.
Six months of experience in a clerical office, general business, and/or customer service setting.
Ability to work three 12-hour shifts.
No licensure or certification required.

Responsibilities

Schedule patient appointments according to practice-specific protocols and patient preferences, including obtaining required pre-certification and authorization for office visits when necessary.
Obtain accurate and complete patient demographic and insurance information.
Process medical-record requests in accordance with Orlando Health and department-specific policies and procedures.
Follow Orlando Health and OHPE (OHPG, OPN) policies, procedures, and value statements.
Use office equipment and technology competently and answer telephone calls appropriately.
Demonstrate a commitment to excellence and actively contribute to improving patient satisfaction.
Interact professionally with patients and families.
Maintain reasonably regular and punctual attendance consistent with applicable Orlando Health policies and relevant laws and standards.
Maintain compliance with Orlando Health policies and procedures.
Participate in Quality Assurance/Quality Indicator activities as assigned.
Demonstrate awareness of legal issues and patient rights, and comply with regulatory and accrediting agency standards.
Use supplies efficiently.
Assist the billing service as requested.