Medical Office Assistant - Family Practice Ohio County

Owensboro Health•Beaver Dam, KY

18h

About The Position

Responsible for a variety of clinical and administrative tasks related to patient registration, assessments, and scheduling while maintaining confidentiality, professionalism, and ethical behavior. The role emphasizes patient access and satisfaction, accurate information, and patient assistance. The position works under general supervision and requires critical thinking, decisive judgment, and the ability to take appropriate action in a stressful environment. It applies advanced skills and knowledge in the area of specialization.

Requirements

No work experience is required.
High school diploma, GED, or higher preferred.
ABR-OE credential from the American Association of Medical Assistants (AAMA) is required within 120 days of obtaining 24 months of experience within the last 36 months in a health care facility under the supervision of a licensed health care provider.
Basic Life Support (BLS) Healthcare Provider certification is required within 90 days of employment.
Must demonstrate critical thinking and decisive judgment.
Must be able to work in a stressful environment and take appropriate action.

Nice To Haves

High school diploma, GED, or higher.

Responsibilities

Schedule and reschedule appointments and diagnostic testing using computerized scheduling programs.
Collect and record vital signs.
Perform basic diagnostic procedures and specimen collection.
Monitor and communicate changes in patient condition.
Document patient care.
Maintain equipment and medical supplies, including reordering, stocking, cleaning, and troubleshooting.
Accept payments, co-pays, and other service fees during registration; reconcile co-payments and cash receipts at the end of shifts when required.
Communicate effectively with insurance companies, external agencies, patients, physicians, and team members.
Communicate with referring facilities regarding patient transfers when required.
Arrange hospital admissions as appropriate.
Answer internal and external calls; handle requests for patient information in accordance with regulatory requirements and facility policies and procedures.
Maintain examination areas.
Perform patient registration and check-out, pre-certifications, pre-procedure instructions, and appointment confirmations.
Retrieve records for authorized persons and obtain properly executed release-of-information forms when necessary.
File new and returned records according to established systems and policies, and identify and document missing records.
Enter information from various sources into computer databases, verify data for errors, and make corrections as required.
Locate and prepare records for archival or destruction according to policies and procedures; initiate retrieval and return of archived records and follow up on delays or problems.
Assist with patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant, or nurse.
Greet arriving patients and provide appropriate information.
Prepare patients for medical procedures as appropriate.
Support Owensboro Health’s mission, vision, core commitments, and business interests, and comply with organizational policies and procedures.