Medical Office Assistant (MOA) Mat leave coverage, Burnaby Edmonds

MOSAIC•Burnaby, BC

1d•CA$27 - CA$29•Onsite

About The Position

MOSAIC is seeking a motivated and experienced Medical Office Assistant (MOA) to provide exceptional care and service to community members in collaboration with the Clinic team. This role is a full-time position covering maternity leave until August 31, 2027. The MOA will provide day-to-day administrative support to the clinic, ensuring a safe and welcoming environment for individuals with complex medical and social needs. The clinic offers longitudinal primary care to unattached patients from four priority populations, focusing on timely, person-centered, continuous, and culturally safe health services. As part of an interdisciplinary team, the MOA will support patients and their families in navigating their healthcare journey.

Requirements

Secondary education and a Medical Office Assistant diploma plus minimum 3 years of recent related office/clerical experience or an equivalent combination of education, training, and experience.
Experience working with people from diverse cultural and lifestyle backgrounds.
Proficiency in MS Office suite, EMRs, and Health Connect Registry, or other patient database software, Billing and coding software.
English communication skills, both written and oral.
Cultural sensitivity.
Customer service skills.
Organized and able to set priorities and meet deadlines.
Able to keep up in a fast-paced, high-stress environment; multi-tasking environment.
Critical thinking and problem-solving skills.
Able to work independently and with a team.
Attentive to detail.
Tactful, discrete, diplomatic, patient, flexible; able to maintain confidentiality.
Must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, it must allow you to work for the duration of this position.

Nice To Haves

Knowledge of social, economic, political, and historical realities impacting Indigenous communities and familiarity with Indigenous Cultural Safety with the concepts of cultural safety/humility and anti-racism.
Experience in Primary Care or community and/or specialist office settings that serve communities with multiple barriers to health and wellness equity.
Other languages are an asset.

Responsibilities

Maintain and handle confidential information appropriately.
Remain current with standards relevant to the program, project, or service.
Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
Provide administrative and clerical assistance, including coordinating information flow, managing correspondence (email, fax), maintaining bulletin boards, calendars, and staff schedules, opening and distributing mail, and maintaining paper and electronic files and databases.
Provide MOA and reception services, including operating a multi-line switchboard, answering/directing calls, taking messages, registering new patients, booking appointments, answering routine inquiries, receiving visitors, and referring them to appropriate areas.
Follow up on physician/nurse practitioner orders regarding referrals and diagnostic tests, and interdisciplinary team members' orders.
Contact other hospitals/organizations to obtain information as required.
Autoclave instruments and follow procedures for proper sterilization.
Take vitals (blood pressure, height, and weight).
Manage and organize room/office supplies.
Provide facility support by maintaining a welcoming, inclusive, family-friendly environment that ensures safety and security.
Clean and prepare exam rooms between patients, and room patients, assisting them to feel safe and at ease.
Clean and organize the patient waiting area, office supply areas, clinic rooms, medical equipment, and instruments.
Liaise with staff of healthcare and social service organizations, as well as general practitioners’ offices to provide program-related information.