Medical Office Assistant (MOA)
About The Position
The Medical Office Assistant (MOA) performs registration and clerical support functions for the Primary Care Clinic, which sees patients and families requiring high priority care within 24 hours. The role operates within a team-based model of care, reporting to the Program Manager, and supports the local Community of Care (CoC) service delivery model and primary care network in accordance with VCH policies and procedures. Seymour Health Shellbridge Clinic provides team-based, comprehensive longitudinal primary care services, aiming to attach, ensure access, and provide comprehensive medical care to local community patients. This is an opportunity to be part of a team-based model, working collaboratively with physicians, nurse practitioners, registered nurses, social workers, dietitians, medical office assistants, pharmacists, community support liaison workers, and practice coaches to deliver quality patient care.
Requirements
- Grade 12, graduation from a Medical Office Assistant program, one (1) year of recent, related clinical medical office support experience, or an equivalent combination of education, training and experience.
- Demonstrated knowledge of clinical policies, procedures and objectives.
- Demonstrated knowledge of community resources and agencies.
- Demonstrated knowledge of office procedures.
- Business writing skills.
- Knowledge of medical terminology.
- Demonstrated ability to perform basic medical tests and accurately record results in medical files.
- Demonstrated ability to respond independently and effectively to emergent situations and effectively present health information to individuals.
- Demonstrated ability to keyboard 5,000 keystrokes per hour.
- Demonstrated customer service and communication skills.
- Physical ability to perform the duties of the position.
- Demonstrated ability to work independently and within a team.
- Demonstrated ability to prioritize and organize workload and meet deadlines.
- Demonstrated ability to establish and maintain satisfactory work relationships with clients and staff.
- Demonstrated ability to deal tactfully and effectively with coworkers, clients and staff from other agencies.
- Demonstrated skill in using a variety of office equipment and computer software programs.
Responsibilities
- Performs registration and clerical support functions for the Primary Care Clinic.
- Works in support of the local Community of Care (CoC) service delivery model and primary care network.
- Operates in accordance with VCH policies and procedures.
- Collaborates with physicians, nurse practitioners, registered nurses, social workers, dietitians, medical office assistants, pharmacists, community support liaison workers, and practice coaches to provide quality patient care.
Benefits
- Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
- Employer-paid training and leadership development opportunities
- Wellness supports, including counselling, critical incident and innovative wellness services
- Award-winning recognition programs
- Access to exclusive discount offers and deals for VCH staff
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
