Office Assistant II, Family Medicine Center at Foulk Road

Christiana Care Health Services•Wilmington, DE

17h•Onsite

About The Position

ChristianaCare Family Medicine Center at Foulk Road in Wilmington, Delaware, is an academic primary care practice that combines compassionate, evidence-based care with medical education. The practice provides comprehensive care for patients of all ages, including preventive and primary care, women's health, behavioral health, sports medicine, osteopathic manipulative medicine, LGBTQ+ comprehensive care, substance use disorder treatment, and minor procedures. The Medical Office Assistant II is the first point of contact for patients and helps create a welcoming, efficient environment. Working with faculty and resident physicians, this role supports patient-centered care by assisting patients, managing appointments and records, training staff, and supporting clinic workflows. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

High school diploma or GED.
At least 2 years of experience in a medical office setting.
Strong communication skills.
Detail-oriented, adaptable, and highly organized, with the ability to proactively solve problems in a fast-paced environment.

Nice To Haves

3 years of experience in a medical office setting.

Responsibilities

Manage patient interactions and provide a welcoming, positive patient experience.
Schedule appointments and coordinate testing and appointments.
Maintain patient records and process referrals.
Verify insurance and process payments, including day-end reconciliation.
Train staff.
Handle inventory and support administrative tasks.
Ensure safety compliance.
Maintain professionalism and perform other related duties as needed.

Benefits

Comprehensive first-day medical, dental, vision, and life insurance coverage.
For caregivers earning under $50,000, $0 paycheck premiums for medical and prescription coverage.
Low deductibles and $0 copays for unlimited primary care visits with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
32 days of paid time off each year, including 7 major holidays, with options to roll over or cash out unused time.
Up to $5,250 per year in tuition reimbursement.
Fertility care through Progyny, free maternity education and support, and up to $5,000 in adoption assistance.
12 weeks of paid parental leave after one year of service.
Two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%–5% based on service.
Free financial coaching, counseling, and budgeting support.
Employee assistance program.