Medical Office Assistant - Call Center-Full-Time
About The Position
As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients. The Medical Office Assistant - Call Center handles inbound and outbound calls. Their responsibility is to respond to incoming calls from patients to register and schedule patients for appointments at the Family Medicine Clinic.
Requirements
- Minimum of a high school diploma is required
- Exceptional communication skills
- Excellent telephone etiquette
- Knowledge of medical terminology
- Analytic skills to accomplish outreach calls and coordination/prioritization of tasks
Nice To Haves
- Minimum of 1+ years experience working in a call center preferred
- Understanding of medical insurances preferred
Responsibilities
- Answer incoming calls from patients.
- Assists with scheduling patients
- Serves as a resource and provides direction to patients
- Completing call notes and call reports as necessary and updating them in the EHR.
- Adheres to the policies and procedures of University Clinical Health
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
