Medical Office Assistant Administrative

UNC Health•Raleigh, NC

2d•Onsite

About The Position

The Medical Office Assistant Administrative performs patient check-in and check-out procedures, processes financial information, and provides patient billing information. The role requires effective customer service and computer skills and includes administrative support for patient appointments, records, supplies, and office operations. The position is onsite in Raleigh, North Carolina, with a day schedule and 40 standard hours per week.

Requirements

High school diploma or GED; a higher-level degree may satisfy this requirement.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of patients or employees.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and compute rates, ratios, and percentages.
Ability to enter and process data accurately.
Ability to follow detailed but uncomplicated written or oral instructions and address problems involving a few concrete variables in standardized situations.

Nice To Haves

Completion of an accredited medical administrative assisting program is preferred.
Previous experience in a medical office is preferred.

Responsibilities

Maintain compliance with organizational policies and procedures.
Follow revenue cycle and financial audit guidelines.
Use computer systems effectively; file records; answer phones promptly and professionally with complete, accurate information; and perform other required administrative duties.
Accurately check patients in and out.
Process privileged patient health information, obtain current insurance verification and authorization, and code visits using accurate ICD and CPT codes.
Balance daily receipts and respond to billing questions.
Schedule patient appointments, enter required demographic and clinical information into the system, and coordinate with other parties.
Order and maintain clinical supplies, office supplies, and equipment.
Comply with safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures.
Participate in unit performance improvement activities.
Provide good customer service to patients, families, and visitors, and demonstrate effective communication and teamwork.