Medical Office Assistant Administrative - UNC Orthopedics & Sports Medicine

UNC Health•Kinston, NC

23h•Onsite

About The Position

The Medical Office Assistant Administrative performs patient check-in and check-out procedures, processes financial information, and provides patient billing information. The role requires effective customer service and computer skills while supporting administrative operations for UNC Orthopedics & Sports Medicine at Lenoir. Duties include scheduling appointments, managing patient information and insurance authorizations, balancing receipts, answering questions, maintaining supplies, and following organizational, safety, and regulatory policies. This is a full-time, onsite, day-job position in Kinston, North Carolina, with 40 standard hours per week.

Requirements

High school diploma or GED; a higher-level degree may satisfy this requirement.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of patients or organization employees.
Ability to perform arithmetic with whole numbers, common fractions, and decimals, and compute rates, ratios, and percentages.
Ability to enter and process data accurately.
Ability to apply common-sense understanding to detailed but uninvolved written or oral instructions and solve problems involving a few concrete variables in standardized situations.

Nice To Haves

Completion of an accredited medical administrative assisting program.
Previous experience in a medical office.

Responsibilities

Maintain compliance with organizational policies and procedures.
Follow revenue cycle and financial audit guidelines.
Use computer systems effectively; file documents; answer phones promptly and professionally with complete and accurate information; and perform other administrative duties as required.
Accurately perform patient check-in and check-out procedures.
Process privileged patient health information, obtain current insurance verification and authorization, and code visits using accurate ICD and CPT codes.
Balance daily receipts and respond to billing questions.
Schedule patient appointments, enter required demographic and clinical information into the system, and coordinate with other parties.
Order and maintain clinical supplies, office supplies, and equipment.
Follow established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures.
Participate in unit performance improvement activities.
Provide good customer service when interacting with patients, families, and visitors, and demonstrate effective communication and teamwork.