Front Office Specialist - Paulding Orthopedics & Sports Medicine

Wellstar Health System•Dallas, GA

About The Position

The Front Office Specialist (FOS) provides exceptional customer service to Wellstar patients and customers and supports the practice’s operations. The role greets and registers patients, answers telephones, schedules appointments, manages cash, and performs administrative functions. It is a highly functioning position requiring multitasking and communication with a range of customers. The FOS contributes to patient experience, employee engagement, and financial goals while working with clinical staff and providers.

Requirements

High school diploma or GED.
Previous customer service experience.
Essential computer skills.
Knowledge of insurance filing and requirements.
Strong verbal and written communication skills.

Nice To Haves

Two years of administrative front office experience in a physician practice or healthcare setting.
Medical terminology, including CPT-4, ICD-9, and HCPCS coding.

Responsibilities

Greet patients and guests warmly in person and by telephone, identifying oneself and the practice in accordance with AIDET principles.
Answer incoming calls, direct callers to appropriate personnel, take messages in the EHR when appropriate, handle non-clinical processes, and schedule appointments as requested.
Communicate promptly with patients about delays or waits for care.
Work collaboratively with clinical staff and providers.
Monitor patient call queues, respond to voicemails and messages in a timely manner, and offer callbacks when callers have been on hold too long.
Register and schedule patients; verify insurance eligibility through Experion; check patients in; scan insurance cards and identification into the EHR; and ensure required paperwork is complete.
Collect co-pays and outstanding balances in accordance with the WMG LD90 cash management policy.
Manage cash allowance, verify opening balance and change, account for collections, and accurately balance superbills/posting reports with the bank bag at daily close.
Check patients out, collect deductibles or self-pay balances, arrange payment plans, and/or schedule follow-up appointments.
Contact patients with appointment reminders.
Coordinate clinic requests involving pharmaceutical representatives, visitors, and sample pickups.
Perform other duties as assigned by management.
Comply with Wellstar Health System policies, standards of work, and code of conduct.