Medical Assistant SMART Line Orthopedics Sports Medicine

Banner Health • Arcadia, CA

4d • Hybrid

About The Position

The Medical Assistant supports Banner Orthopedics and Sports Medicine care teams through the SMART Line at the Orthopedic & Sports Medicine Institute and Concussion Clinic at Banner University Medical Center in Phoenix. The role monitors incoming patient calls, screens them, and routes them to the appropriate care team. It also responds to clinical needs and questions involving medications, FMLA paperwork, postoperative concerns, and other general clinical matters.

The Medical Assistant assists clinicians and nursing staff with medical care and direct patient care, using specialized knowledge, judgment, and skills to provide a positive patient experience. The position works under the direct supervision of providers and interacts with clinical staff, patients, families, physician offices, and external healthcare contacts. The regular schedule is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m., on the day shift. After training, the position works remotely three days and in the office two days per week, and may float to the Arcadia location.

Uncertified Medical Assistants may be considered and must become nationally certified within 12 months of starting employment. Banner provides certification study materials and pays the certification cost; passing the exam results in a pay increase. A scrub allowance is included.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
• Active Medical Assistant certification is required; accepted credentials are RMA from AMT, CMA from AAMA, CCMA from NHA, or NCMA from NCCT. Uncertified candidates may be considered but must obtain national certification within 12 months of employment.
• BLS certification is required upon hire.
• Strong computer skills, including the ability to work with medical software.
• Exceptional interpersonal and communication skills.
• Ability to manage multiple changing priorities effectively and in an organized manner.

Nice To Haves

• Experience with office medical procedures and treatments.
• Knowledge of insurance, managed care operations, EMR, and scheduling software.
• Additional related education and/or experience.

Responsibilities

• Monitor incoming patient calls, screen them, and route them to the appropriate Orthopedics and Sports Medicine care team.
• Assist patients with clinical needs and questions about medications, FMLA paperwork, postoperative concerns, and general clinical matters.
• Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report potential changes in patient condition to clinicians.
• Assist providers with examinations and minor in-office procedures, including taking blood pressure, recording respiration and heart rate or pulse, taking temperature, performing phlebotomies, ear irrigation, and EKGs; serve as a chaperone when needed.
• Use universal blood and body-fluid precautions and personal protective equipment as appropriate, and prioritize patient flow through the clinical process.
• Coordinate patient care, including pre-certifications, referrals, authorizations, prescriptions, scheduling, and communicating test results.
• Support clinicians in providing optimal patient care and administer medications according to established policies and procedures or as directed.
• Provide clerical support and patient notifications; maintain complete medical records, including relevant laboratory results, authorizations, X-rays, hospital records, and prior care documentation.
• Provide complete and accurate billing information related to patient encounters in a timely manner.
• Maintain a clean, functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; sterilize instruments appropriately and follow manufacturer recommendations and OSHA guidelines for hazardous substances.
• Perform basic equipment maintenance and coordinate prompt repairs when needed.
• Order supplies as directed and stock patient-care areas; complete medication-related tasks, including handling expired medications or equipment and recalls.
• Maintain effective communication with internal and external customers and demonstrate service orientation and teamwork.
• Complete required onboarding, orientation, and simulation training.
• Prioritize information from multiple sources to support responses to changes in patients' and families' health status.

Benefits

• Scrub allowance included.
• Banner provides Medical Assistant certification study materials and pays the cost of certification for uncertified hires pursuing certification within 12 months.
• Pay increase upon passing the certification exam and attaining newly certified status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED