Medical Office Assistant Administrative - UNC Urgent Care at Southeastern Health Mall

UNC Health•Lumberton, NC

3d•Onsite

About The Position

The Medical Office Assistant Administrative performs patient check-in and check-out procedures, processes financial information, and provides patient billing information. The role requires effective customer service and computer skills. The operation hours are 8:00 a.m. to 8:00 p.m.; the teammate works every other weekend. The schedule is variable, and the position is onsite at UNC Health Urgent Care at Southeastern Health Mall in Lumberton, North Carolina. The position is eligible for shift differentials. The assistant maintains compliance with organizational policies, revenue cycle and financial audit guidelines, and established safety and regulatory requirements, including HIPAA, OSHA, and infection prevention policies. The role supports routine administrative and patient-facing operations, contributes to unit performance improvement activities, and works with patients, families, visitors, and colleagues. This is a full-time position with 40 standard hours per week. The listed hiring range is $16.00–$22.51 per hour; pay offers are determined by experience and internal equity. A high school diploma or GED is required, though a higher-level degree may satisfy this requirement. No license or certification is required. Completion of an accredited medical administrative assisting program and previous medical office experience are preferred.

Requirements

High school diploma or GED; a higher-level degree may satisfy this requirement.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of patients or organizational employees.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and compute rates, ratios, and percentages.
Ability to enter and process data accurately.
Ability to apply common-sense understanding to detailed but straightforward written or oral instructions and address problems involving a few concrete variables in standardized situations.

Nice To Haves

Completion of an accredited medical administrative assisting program is preferred.
Previous experience in a medical office is preferred.

Responsibilities

Maintain compliance with organizational policies and procedures.
Maintain compliance with revenue cycle and financial audit guidelines.
Use computer systems effectively; file documents; answer phones promptly and professionally, provide complete and accurate information, and perform other administrative duties as required.
Accurately perform patient check-in and check-out procedures.
Process privileged patient health information, obtain current insurance verification and authorization, and code visits using accurate ICD and CPT codes.
Balance daily receipts and respond to billing questions.
Schedule patient appointments, enter required demographic and clinical information into the system, and coordinate with other parties.
Order and maintain clinical supplies, office supplies, and equipment.
Follow established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures.
Participate in unit performance improvement activities.
Provide good customer service when interacting with patients, families, and visitors, and demonstrate effective communication and teamwork.