Medical Office Assistant Administrative (Per Diem) - Chapel Hill Internal Medicine

UNC Health•Chapel Hill, NC

3d•Onsite

About The Position

The Medical Office Assistant Administrative performs patient check-in and check-out procedures, processes financial information, and provides patient billing information. The role requires effective customer service and computer skills and supports administrative operations at Chapel Hill Internal Medicine. The position maintains compliance with organizational, revenue-cycle, financial-audit, safety, and regulatory requirements, including HIPAA, OSHA, and infection-prevention policies. It handles patient health information, insurance verification and authorization, visit coding, daily receipt balancing, appointment scheduling, and coordination with other parties. It also maintains clinical and office supplies and equipment, participates in unit performance-improvement activities, and communicates professionally with patients, families, visitors, and teammates.

Requirements

High school diploma or GED; a higher-level degree may satisfy this requirement.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of patients or organizational employees.
Ability to perform basic arithmetic using whole numbers, fractions, and decimals, and to compute rates, ratios, and percentages.
Ability to enter and process data accurately.
Ability to follow detailed but uncomplicated written or oral instructions and address problems involving a few concrete variables in standardized situations.

Nice To Haves

Completion of an accredited medical administrative assisting program.
Previous experience in a medical office.

Responsibilities

Maintain compliance with organizational policies and procedures.
Maintain compliance with revenue-cycle and financial-audit guidelines.
Use computer systems effectively; file documents; answer phones promptly and professionally; provide complete and accurate information; and perform other administrative duties as required.
Accurately perform patient check-in and check-out procedures.
Process privileged patient health information, obtain current insurance verification and authorization, and code visits using accurate ICD and CPT codes.
Balance daily receipts and respond to billing questions.
Schedule patient appointments, enter required demographic and clinical information into the system, and coordinate with other parties.
Order and maintain clinical supplies, office supplies, and equipment.
Maintain compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection-prevention policies and procedures.
Participate in unit performance-improvement activities.
Provide good customer service to patients, families, and visitors, demonstrating effective communication and teamwork.