Medical Office Administrator (Branch Care Coordinator)
About The Position
Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services, committed to patient-centered care and innovation. The company aims to transform healthcare by advancing and digitizing tools, products, and systems, and fostering meaningful relationships with patients. They partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine. The Medical Office Administrator (Branch Care Coordinator) for the Dartmouth branch provides essential support related to oxygen, PAP, and other therapeutics and diagnostics. This role involves customer service, sales and inventory assistance for respiratory products, managing appointments, assisting clients with funding and insurance, supporting healthcare professionals with administrative tasks, and managing equipment maintenance and repair. The position may also require performing quality control duties related to Good Manufacturing Practices (GMP) for medical gases, including reviewing and signing off quality records, after completing necessary training.
Requirements
- 1-2 years of administrative experience
- Tech savvy and experience with Microsoft Office, Google Suite, with strong data entry skills
- Ability to quickly learn/adapt to new ERP and CRM systems
- Ability to multitask and thrive in a dynamic, fast-paced environment while balancing a heavy workload
- Excellent communication skills both written and verbal
- Professional, compassionate, positive, motivated, solution-oriented and flexible
Nice To Haves
- Administrative experience in a clinical or healthcare setting
Responsibilities
- Provides support in the branch as it pertains to oxygen, PAP, and related therapeutics and diagnostics
- Provides helpful, friendly service to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members
- Assist with sales and maintenance of respiratory products, services, and inventory for the branch
- Provides information/literature to prospective clients
- Creates walk-in appointments for therapeutics and books follow-up appointments for the branch
- Provides assistance and answers questions for clients regarding funding programs and insurance requirements
- Assists healthcare professionals with the completion of necessary administrative functions and documentations
- Assists in the management of equipment - including warranty, maintenance and repair for internal assets, as well as customer owned medical devices and other products
- May be required to perform the role of quality control designate or alternate and complete tasks related to Good Manufacturing Practices (GMP) for the handling of medical gases, such as the review and sign off of quality records
Benefits
- Competitive total rewards: Salary, bonus, flex benefits & pension plan
- Work/life integration: From standard hours to personal time off
- Inclusive workplace: Bring your whole self to work as you learn and grow
- Meaningful work: Do work that matters
- Culture of safety: We weave safety and wellness into all that we do
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
