Medical Messaging Rep

Redeemer Health•Abington Township, PA

About The Position

The Medical Messaging Rep answers a high volume of emergency and routine calls promptly and takes accurate messages for physician offices. Callers may include physicians, nurses, hospitals, nursing home staff, and patients. The Rep enters messages into the appropriate on-call account using the Amtelco software program and documents call details according to custom message ticket prompts. The role prioritizes and dispatches calls to the appropriate destination without delay, updates on-call information and schedules as needed, follows directions from physicians and office personnel, and performs other office-related duties as required. Employees are responsible for performing their work in alignment with Redeemer Health’s mission and values. The role involves treating everyone encountered with respect and compassion, and demonstrating stewardship and collaboration.

Requirements

High school graduate or equivalent.
Fast and accurate typing skills, with a minimum typing speed of 35 words per minute.
Basic computer knowledge.
Excellent verbal, listening, and communication skills, including speaking clearly and professionally.
Excellent reading and comprehension skills.
1–2 years of office, telephone, or customer service experience.
Must be available every other weekend and every other holiday.

Nice To Haves

Prior healthcare experience.
Knowledge of medical terminology.
A flexible schedule.

Responsibilities

Answer emergency and routine calls promptly.
Take accurate messages for physician offices from physicians, nurses, hospitals, nursing home staff, patients, and other callers.
Enter messages into the correct on-call account using the Amtelco software program.
Document call details according to custom message ticket prompts.
Prioritize and dispatch calls to the appropriate destination without delay.
Update on-call information and schedules as needed.
Take and follow directions from physicians and their office personnel.
Perform other office-related duties as required.
Treat people with respect and compassion, and demonstrate stewardship and collaboration.