Spanish/English Medical Interpreter - Interpreter & Translation Services

Baystate Health • Springfield, MA

2d • Onsite

About The Position

Baystate Health is hiring a Medical Interpreter for its Interpreter & Translator Services team at Baystate Medical Center in Springfield, Massachusetts. The team supports equitable, patient-centered care by facilitating communication between patients and families with limited English proficiency and English-speaking providers and healthcare team members. The role provides professional interpretation and limited written translation services in hospital and outpatient settings, helping patients understand healthcare needs, participate in informed decisions, and receive respectful, culturally responsive care.

The interpreter provides consecutive and simultaneous oral interpretation, documents encounters in electronic medical records and departmental systems, responds to requests and inquiries, and coordinates services across locations. The role also involves collaboration with interpreters, staff, and healthcare team members; clerical support as needed; and ongoing training and professional development. Within 18 months of hire, the interpreter must obtain the highest level of national healthcare/medical interpreter certification available for their language pair and maintain it through continuing education. If not fully CHI/CMI certified in written and oral components, the employee must take an oral certification exam within six months of its availability for their language pair.

This is a full-time position of 40 hours per week, with 8-hour shifts scheduled between 6 a.m. and 6 p.m. The schedule includes rotating weekends every 4–6 weeks and rotating holidays. Training is provided; no prior experience is required.

Requirements

• Above-average written and oral fluency in English and at least one other identified language.
• GED or HiSET.
• Obtain the highest level of national healthcare/medical interpreter certification available for the individual's language pair within 18 months of hire.
• Maintain certification by fulfilling continuing education unit requirements.
• If not fully certified as CHI/CMI in written and oral components, take an oral certification exam within six months of its availability for the language pair.

Nice To Haves

• One year of related experience is preferred.

Responsibilities

• Provide accurate, fluid consecutive and simultaneous oral interpretation between patients, families, and healthcare providers.
• Facilitate communication while upholding accuracy, confidentiality, impartiality, cultural awareness, professionalism, and ethical practice.
• Document interpreting encounters accurately in electronic medical records and other departmental systems.
• Respond promptly to interpreter requests, pages, and telephone inquiries; assess communication needs and coordinate interpreting services across hospital and outpatient locations.
• Collaborate with fellow interpreters, departmental staff, and healthcare team members to provide timely language assistance, and provide clerical support as needed.
• Participate in departmental meetings, professional development, and medical interpreter training; continue expanding medical terminology knowledge in English and the target language.
• Obtain the highest level of national healthcare/medical interpreter certification available for the individual's language pair within 18 months of hire and maintain certification through continuing education.
• If not fully CHI/CMI certified in written and oral components, take an oral certification exam within six months of its availability for the language pair.

Benefits

• Medical, dental, and vision coverage, including local Health New England plans, depending on eligibility.
• Tuition assistance, continuing education units, and professional development opportunities.
• Clinical advancement, leadership development, and internal career opportunities.
• Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Sign-on bonuses may apply to eligible external hires; restrictions apply.
• Retirement savings and employer match.
• Generous paid time off for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED