Medical Interpreter - Arabic

Duke Careers • Durham, NC

11d • Onsite

About The Position

Provide interpretation, translation, and Medical escort services to assist non-English-speaking patients receiving care within the Duke Health System.

Requirements

• High School Diploma or equivalent; successful completion of conversation/translation competency testing in secondary language.
• Knowledge of Medical Terminology
• Ability to work with diverse populations from various economic backgrounds and age groups.
• Ability to work as an effective member of a dedicated team.
• Ability to work in a fast-paced health care environment with a variety of customer service needs.
• Accurate and appropriate interpretation skills at all times.
• Current N.C. Drivers License with driving record suitable to Duke Van operations and corporate risk management.

Nice To Haves

• Previous experience in a Health Care setting preferred

Responsibilities

• Participate as a neutral party, serving as a conduit of information incidental to the work described herein.
• Perform other related duties as needed. that must flow between Duke staff and the International or Domestic patient/visitors.
• Ensure that information about the patient's outpatient services, hospitalization (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective.
• Provide required documentation as identified by the International Patient Center. Maintain accurate daily records on all requests for service as well as the provision of services.
• Maintain accurate and timely documentation within the program. Promote customer satisfaction related to Duke services; notify Supervisor of any issues that may be problematic for patients or Duke staff. Participate in continuing education programs and competency training to enhance the professional role of International Medical Escort.
• Ensure that all policies and procedures related to process, service, and employee work rules are followed.
• Maintain confidentiality in all matters related to patient care and visitor issues for non-English-speaking patients/families/escorts. Participate in on-call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED