Medical Information Specialist with Italian and English (Maternity Leave Replacement)

Conduent

5d • Remote

About The Position

This role focuses on customer service and support in the medical field, providing specific information on healthcare products and services. The specialist responds to customer inquiries through phone and non-phone channels, provides product and disease-state information within Standard Response guidelines, and supports physicians, healthcare staff, and consumers. The position also involves complying with industry regulations, including adverse event and product quality processes, maintaining current product and medical knowledge, documenting interactions, and collaborating with team members across products and business issues.

The role is a full-time, temporary maternity leave replacement. It is remote and follows a Monday-to-Friday schedule without night shifts. The employer offers opportunities for professional development and access to learning and training resources.

Requirements

• Italian and English language skills at B2 level or higher.
• Previous experience in a call center environment.
• Experience providing medical information and customer service to healthcare professionals over the phone.
• Competency using information technology, computers, and databases.
• Excellent communication skills.
• Ability to multitask.
• Problem-solving and decision-making skills.
• Time-management skills.
• Interpersonal skills.
• Organizational skills.
• Team-oriented approach.
• University graduate plus three years of training (university, apprenticeship, or vocational training), or two or more years into a life science degree.

Nice To Haves

• Three years of training in life sciences.

Responsibilities

• Manage customer inquiries through to successful resolution.
• Provide product and disease-state information, including on- and off-label information, within Standard Response guidelines.
• Provide world-class customer service and resolve inquiries at the point of customer contact.
• Communicate messages, timely product information, and specific offers to physicians, healthcare staff, and consumers through outbound teleservice.
• Evaluate and escalate calls appropriately.
• Respond to non-phone customer inquiries, such as email and fax.
• Comply with industry regulations, including adverse event and product quality processes.
• Manage assigned project work in a timely manner.
• Maintain up-to-date knowledge of product, medical, disease, and industry information.
• Obtain pertinent customer information and record customer interactions in appropriate systems.
• Communicate customer calls, issues, trends, programs, and solutions.
• Work with team members on products and medical and business issues, and share best practices.

Benefits

• Attractive salary.
• Opportunities to develop a professional career.
• Access to comprehensive learning, training, and development through the global learning platform.
• Opportunity to apply for external professional training and courses that may be co-financed by Conduent.
• Private medical insurance coverage.
• Free access to the Bookster library.
• Meal tickets.
• Referral bonuses for recommended new hires.

What This Job Offers

• Job Type: Full-time