Benefits Specialist, Leave and Disability

Norwegian Cruise Line•Miami, FL

About The Position

Administer and plan the daily operations of leave of absence and disability programs. Serve as the primary contact for team members and management, provide recommendations for program improvements, ensure compliance with relevant laws, and provide analytical and technical support. The role also supports benefits open enrollment, program and carrier implementations, and the administration of shipboard extended leave and maternity programs.

Requirements

Bachelor's degree in Human Resources, Business Administration, or a related field, or relevant equivalent work experience, training, skills, and/or certifications.
At least 2 years of progressive human resources experience, preferably in benefits administration.
1–2 years of full-cycle leave-of-absence administration experience.
Strong knowledge of benefits administration and regulatory compliance.
Proficiency with HRIS and benefits administration software.
Excellent data analysis and financial acumen.
Strong communication and customer service skills.
Ability to negotiate effectively with vendors.
Strategic planning and project management skills.
Attention to detail and adaptability.
Commitment to confidentiality and ethical standards.

Responsibilities

Administer benefits programs, policies, and procedures and counsel team members at all levels.
Ensure compliance with ADA, ERISA, COBRA, HIPAA, FMLA, and other applicable state and federal benefits laws.
Follow policies and procedures that support organizational and business goals.
Coordinate US Shoreside and Hawaii leave-of-absence claims, including collecting and reviewing medical documentation and determining claims in accordance with federal and state guidelines.
Monitor short-term disability claims processing, including STD payments, benefit deduction adjustments, and collection of benefit contributions related to leave.
Update HRIS records for leave-of-absence and disability claims.
Administer ADA accommodation requests, gather documentation, and facilitate the interactive process with team members and leaders.
Advise management and team members on leave laws and policies and address sensitive issues and conflicts.
Coordinate shipboard long-term disability and life insurance claims in compliance with policies, contracts, collective bargaining agreements, and applicable laws and regulations.
Assist with reviewing and developing department operating procedures, including automated systems, third-party vendors, and administrative procedures for assigned benefit processes.
Plan and coordinate annual benefits open enrollment, develop content materials for assigned benefit processes, and conduct required training.
Support implementation of new carriers and products, including system testing and communications.
Administer shipboard extended leave and maternity programs according to company policy.
Perform other job-related functions as assigned.