Medical Information Specialist - Nurse

Thermo Fisher Scientific • Morrisville, NC

6d • Onsite

About The Position

The Medical Information Specialist I - Nurse provides technical and medical information and/or performs intake of adverse events and product complaints while delivering quality customer service. The specialist analyzes and researches inquiries and documents interactions according to organizational, client, and regulatory guidelines. Information is provided at a level appropriate to the specialist’s expertise, experience, and training.

The role responds to inquiries about pharmaceutical or device products through phone, email, internet, or mail; processes fulfillments; and may provide clinical trial information or after-hours on-call support. It also involves identifying, recording, and triaging adverse events and product complaints, maintaining knowledge of project and corporate policies and applicable regulations, and working with internal and external client contacts to resolve complex inquiries. The specialist may research medical literature and draft responses as needed.

Work is performed in an office environment and involves frequent client and associate interaction, sustained attention to detail, multitasking, and concentration in high-pressure circumstances. Rotating shifts may be required, with occasional long and varied work hours, driving to site locations, and travel.

Requirements

• Bachelor's degree in Nursing or equivalent and relevant formal academic or vocational qualification.
• Active North Carolina RN license or Nurse Licensure Compact (NLC) equivalency.
• Previous experience providing the knowledge, skills, and abilities to perform the job, comparable to 0 to 2 years.
• Excellent verbal and written communication skills.
• Excellent comprehension, speaking, reading, and writing skills; fluency in a second language may be required.
• Proficient computer and keyboarding skills.
• Good interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to interpret complex medical and technical information provided by clients.
• Organizational and time management skills.
• Ability to maintain a positive and professional demeanor in challenging circumstances.

Responsibilities

• Respond accurately and professionally to technical and medical information inquiries about pharmaceutical or device products through phone, email, internet, or mail.
• Process fulfillments and provide clinical trial information or after-hours on-call support.
• Analyze questions and formulate concise, accurate responses using client-approved resources.
• Record inquiries and interactions in appropriate databases in accordance with organizational, client, and regulatory guidelines.
• Identify, record, and triage adverse events and product complaints, providing follow-up and other support as needed.
• Maintain knowledge of project and corporate policies and procedures, client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
• Work with internal and external client contacts, including client management, to resolve complex inquiries.
• Research medical literature and draft responses for complex inquiries as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level