Medical Information Specialist (Nurse)

ProPharma•Raleigh, NC

1d•Remote

About The Position

The Medical Information Specialist (Nurse) is part of ProPharma’s Medical Information Contact Center. The role follows applicable regulations, industry standards, and client and internal policies for medical information and for collecting and documenting adverse events, special situation events, and product complaints. The specialist responds to unsolicited medical and safety information requests from consumers, healthcare professionals, and other external customers through channels including telephone, website or email, letter, fax, and scientific meetings. Responses may address labeled or unlabeled information and must follow regulatory requirements and applicable policies. The role also formulates responses using approved labeling, standard company responses, published literature, and other data, and assists with writing custom responses. The specialist accurately records inquiries and identifies, documents, and reports adverse events, pregnancy reports, special situation events, and product complaints. The role includes quality checks of adverse events, product quality complaints, correspondence, and inquiry records; meeting applicable deadlines; and providing after-hours coverage on a rotated basis subject to business requirements. The specialist must follow data privacy, confidentiality, and health and safety policies and may perform other activities assigned by the Manager. ProPharma supports remote working. New hires who live within a reasonably short commute of an office are encouraged to work on a hybrid basis for some time, as agreed with their manager.

Requirements

Nursing degree (RN/BS/BA/MS) in Canada or the United States.
Excellent verbal and written communication skills, including proofreading, professional telephone etiquette, and empathetic customer service skills.
Ability to write fluently and grammatically in the target language for the role.
English language proficiency.
Working knowledge of medical terminology, pathophysiology, pharmacology, regulations, and industry standards.
Strong verbal reasoning, critical thinking, and analytical abilities.
Ability to multitask with attention to detail within restrictive timeframes, with sound planning, prioritization, and organizational skills.
Proactive approach and demonstrated ability to identify problems independently and suggest effective solutions.
Ability to learn, take instruction, and apply it to daily operations and tasks.
Receptiveness to constructive feedback and ability to take responsibility for allocated work.
Self-motivation, initiative, and internal drive, with willingness to seek additional workload projects.
Ability to work effectively independently and as part of a team.
High proficiency in computer applications, including Microsoft Office and Adobe Acrobat, and experience using a document management system.
Aptitude to learn other computer systems, including an inquiry handling database.

Responsibilities

Respond to unsolicited consumer, healthcare professional, and other external customer requests for medical and safety information received by telephone, website or email, letter, fax, and scientific meetings.
Provide labeled and unlabeled medical and safety information responses in accordance with regulatory requirements, industry standards, and client and ProPharma policies and practices.
Identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints clearly and accurately in accordance with government regulations, ProPharma SOPs, and client Working Practices.
Complete tasks within deadlines documented in agreed ProPharma SOPs and Working Practices.
Formulate accurate responses using approved labeling, company standard responses, published literature, and other data; assist with writing custom medical information responses.
Log all handled inquiries accurately, comprehensively, and promptly in Inquiry Handling Systems.
Perform quality checks on adverse events, product quality complaints, correspondence, and inquiries logged in Inquiry Handling Systems.
Provide after-hours coverage on a rotated basis, subject to business requirements.
Follow company and country-specific privacy policies and manage confidential information and personal data in accordance with data privacy regulations, ProPharma SOPs, and the employment confidentiality statement.
Comply with company health and safety policies.
Perform other activities assigned or delegated by the Manager.