Medical Information Specialist - Nurse

Thermo Fisher Scientific • Morrisville, NC

5d • Onsite

About The Position

As a Medical Information Specialist I - Nurse, you will provide technical and medical information and/or perform intake of adverse events and product complaints while delivering quality customer service. You will analyze and research inquiries and document interactions according to organizational, client, and regulatory guidelines. The information provided will be appropriate to your expertise, experience, and training.

The role involves responding to inquiries about pharmaceutical or device products through phone, email, internet, or mail; processing fulfillments; and providing clinical trial information or after-hours on-call support. You will use client-approved resources to formulate responses, document interactions in appropriate databases, and identify, record, and triage adverse events and product complaints. You will maintain knowledge of project and corporate procedures, client products, SOPs, protocols, GCPs, and applicable regulatory requirements. You will also work with internal and external client contacts to resolve complex inquiries, research medical literature, and draft responses as needed.

Requirements

• Bachelor's degree in Nursing or equivalent and relevant formal academic or vocational qualification.
• Active North Carolina RN license or Nurse Licensure Compact (NLC) equivalency.
• Previous experience providing the knowledge, skills, and abilities to perform the job, comparable to 0 to 2 years; an appropriate combination of education, training, and/or directly related experience may be accepted in some cases.
• Excellent verbal and written communication skills.
• Excellent comprehension, speaking, reading, and writing skills; fluency in a second language may be required.
• Proficient computer and keyboarding skills.
• Good interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to interpret complex medical and technical information provided by clients.
• Organizational and time-management skills.
• Ability to maintain a positive and professional demeanor in challenging circumstances.

Responsibilities

• Respond accurately and professionally to technical and medical information inquiries about pharmaceutical or device products via phone, email, internet, or mail.
• Process fulfillments and provide clinical trial information or after-hours on-call support.
• Analyze questions and formulate accurate, concise responses using client-approved resources.
• Record inquiries and interactions in appropriate databases according to organizational, client, and regulatory guidelines.
• Identify, record, and triage adverse events and product complaints, providing follow-up support as needed.
• Maintain knowledge of project and corporate policies and procedures, client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
• Work with internal and external client contacts to resolve complex inquiries.
• Research medical literature and draft responses for complex inquiries as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level