Medical Information Specialist (Nurse)

ProPharma Group•Raleigh, NC

21h•Remote

About The Position

The Medical Information Specialist (Nurse) is part of ProPharma’s Medical Information Contact Center. The role responds to medical and safety information requests for pharmaceutical clients and follows applicable regulations, industry standards, and client and internal policies for medical information and the collection and documentation of adverse events, special situation events, and product complaints. The specialist provides responses using approved labeling, company standard responses, published literature, and other data, and assists with writing custom responses. The role also records inquiries, performs quality checks, meets agreed deadlines, and provides after-hours coverage on a rotated basis subject to business requirements. The position requires compliance with applicable privacy, confidentiality, health, and safety policies.

Requirements

Nursing degree (RN/BS/BA/MS) in Canada or the United States.
Excellent verbal and written communication skills, including proofreading, professional telephone etiquette, and empathetic customer service.
Ability to write fluently and grammatically in the target language for the role.
English language proficiency.
Working knowledge of medical terminology, pathophysiology, pharmacology, regulations, and industry standards.
Strong verbal reasoning, critical thinking, and analytical abilities.
Ability to multitask accurately within restrictive timeframes, with sound planning, prioritization, and organizational skills.
Proactive approach and ability to independently identify problems and suggest effective solutions.
Ability to learn, take instruction, and apply it to daily operations and tasks.
Receptiveness to constructive feedback and accountability for allocated work.
Self-motivation, initiative, and internal drive, including willingness to seek out additional workload projects.
Ability to work effectively independently and as part of a team.
High proficiency in computer applications, including Microsoft Office and Adobe Acrobat, and experience using a document management system.
Aptitude to learn additional computer systems, including an inquiry handling database.

Responsibilities

Respond to unsolicited medical and safety information requests from consumers, healthcare professionals, and other external customers through telephone, websites, email, letters, fax, and scientific meetings.
Provide labeled and unlabeled medical and safety information responses in accordance with regulatory requirements, industry standards, and client and ProPharma policies and practices.
Identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints according to government regulations, ProPharma SOPs, and client Working Practices.
Complete tasks within the deadlines specified in agreed SOPs and Working Practices.
Formulate accurate responses using approved labeling, company standard responses, published literature, and other data; assist with writing custom medical information responses.
Log all handled inquiries accurately, comprehensively, and promptly in Inquiry Handling Systems.
Perform quality checks on adverse events, product quality complaints, correspondence, and inquiries logged in Inquiry Handling Systems.
Provide after-hours coverage on a rotated basis, subject to business requirements.
Follow company and country-specific privacy policies and manage confidential information and personal data in accordance with applicable data privacy regulations, ProPharma SOPs, and the employment contract’s Confidentiality Statement.
Comply with company health and safety policies.
Perform other activities as assigned by the Manager.