Med Info Assoc I

Thermo Fisher Scientific • Morrisville, NC

1d • Onsite

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION: Join our team at Thermo Fisher Scientific as a Medical Information Associate I, where you'll provide technical and medical information, and/or perform intake of adverse events/ product complaints with quality customer service. You'll analyze and research inquiries and document interactions according to organizational, client and regulatory guidelines.

Requirements

• High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 4 years)
• 1+ year of medical or life-sciences experience, training or education
• Strong verbal and written communication skills
• Strong language skills (comprehension, speaking, reading and writing)
• Solid computer and keyboarding skills
• Good interpersonal skills
• Ability to work independently as well as part of a team
• Ability to interpret client provided medical and technical information
• Organizational and time management skills
• Ability to maintain a positive and professional demeanor in challenging circumstances
• Ability to access and use a variety of computer software developed both in-house and off-the-shelf
• Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences
• May interact with others, relating and gathering sensitive information. Interaction includes diverse groups
• Works with guidance or reliance on oral or written instructions from management. May require periods of intense concentration
• Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence
• Ability to perform under stress
• Regular and consistent attendance

Nice To Haves

• Fluency skills in a second language may be required
• Rotating shifts may be required
• Occasional driving to site locations with occasional travel
• Long varied work hours required occasionally

Responsibilities

• Provide technical and medical information
• Perform intake of adverse events/ product complaints with quality customer service
• Analyze and research inquiries
• Document interactions according to organizational, client and regulatory guidelines

Benefits

• Reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees