Medical Inbound Calls (Bilingual)- Answering Phones

Florida Urology Partners Llp • Wimauma, FL

1d • Onsite

About The Position

We are a very busy medical practice that receives a lot of phone calls. You will be responsible for answering and scheduling all incoming calls in a timely manor. You will be responsible for obtaining and logging all necessary prior authorizations/referrals 48 hours prior to scheduled appointments in the Epic EHR. Accurate scheduling with appropriate provider. Verify patient's insurance. Request and obtain authorization prior to appointment.

Requirements

• Bilingual Spanish/English required
• High School Diploma or Equivalent
• Two years experience in a medical office setting
• Excellent organizational skills
• Must be able to prioritize
• Communication skills must be excellent
• Must be able to attend work at scheduled time on scheduled days with minimal absences
• Must be HIPAA compliant at all times.
• Computer skills: Outlook, Windows, Microsoft Word, Electronic Medical Records/Electronic Health Records

Nice To Haves

• Must have a positive and cheerful/friendly disposition.
• Must be able to communicate effectively.
• Must be patient and have excellent listening skills.
• Must be organized and able to multi-task.
• This is a high-volume, fast-paced, very busy office and the phones ring all day.
• Must be able to stay calm and polite, cheerful and helpful.

Responsibilities

• Answering and scheduling all incoming calls in a timely manner.
• Obtaining and logging all necessary prior authorizations/referrals 48 hours prior to scheduled appointments in the Epic EHR.
• Accurate scheduling with appropriate provider.
• Verify patient's insurance.
• Request and obtain authorization prior to appointment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED