Medical Inbound Calls (Bilingual)- Answering Phones

Florida Urology Partners LLP • Wimauma, FL

1d • Onsite

About The Position

We are a busy medical practice seeking a helpful individual to answer and schedule all incoming calls in a timely manner. This role involves obtaining and logging necessary prior authorizations/referrals 48 hours prior to scheduled appointments in the Epic EHR. The ideal candidate will accurately schedule appointments with the appropriate provider, verify patient insurance, and obtain authorization before appointments. This is a high-volume, fast-paced office where phones ring constantly, requiring the ability to remain calm, polite, cheerful, and helpful.

Requirements

• Bilingual Spanish/English required
• High School Diploma or Equivalent
• Two years experience in a medical office setting
• Excellent organizational skills
• Must be able to prioritize
• Communication skills must be excellent
• Must be able to attend work at scheduled time on scheduled days with minimal absences
• Must be HIPAA compliant at all times.
• Computer skills: Outlook, Windows, Microsoft Word, Electronic Medical Records/Electronic Health Records

Nice To Haves

• Positive and cheerful/friendly disposition
• Ability to communicate effectively
• Patience and excellent listening skills
• Ability to stay calm and polite, cheerful and helpful

Responsibilities

• Answering and scheduling all incoming calls in a timely manner.
• Obtaining and logging all necessary prior authorizations/referrals 48 hours prior to scheduled appointments in the Epic EHR.
• Accurate scheduling with appropriate provider.
• Verify patient's insurance.
• Request and obtain authorization prior to appointment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED