Medical Front Office Specialist (Tampa)

Childrens Orthopaedics And Scoliosis Surgery Assoc • Tampa, FL

11h

About The Position

The Medical Front Office Specialist serves as a welcoming first point of contact for patients and families and supports patient-facing and administrative operations in a medical practice. The role includes handling calls and appointment scheduling, maintaining patient accounts, verifying insurance benefits, processing point-of-service collections and charge entry in EMR systems, and assisting with accounts receivable follow-up and benefit collections. The specialist also helps prepare the clinic and works with team members to maintain smooth clinic flows while providing excellent customer service to patients, families, and providers.

Requirements

• Associate’s or Bachelor’s degree preferred but not required.
• Ability to interpret and accurately understand medical benefits, with a strong focus on Explanation of Benefits (EOB) statements.
• Strong customer service skills and ability to multitask in a high-volume setting.
• High attention to detail, accuracy, and follow-through.
• Proficiency with EMR systems, such as Athena, EPIC, or Phreesia, or similar systems, and Microsoft Outlook and related programs.
• Critical thinking, professionalism, and articulate communication skills.
• Bilingual Spanish is not required.

Nice To Haves

• Demonstrated experience in charge entry, insurance verification, and benefit collections.
• Prior experience in a medical practice or billing department; orthopaedics experience is a plus.
• Longevity and growth in previous positions.
• Bilingual Spanish.

Responsibilities

• Serve as a welcoming first point of contact for patients and families.
• Answer phones, manage high call volumes, and schedule appointments efficiently.
• Create, update, and maintain accurate patient accounts.
• Perform insurance verification and benefit eligibility checks.
• Process point-of-service collections and charge entry into EMR systems accurately.
• Assist with accounts receivable follow-up and benefit collections.
• Support clinic preparation and day-to-day administrative operations.
• Provide excellent customer service to patients, families, and providers.
• Collaborate with team members to ensure smooth clinic flows.

Benefits

• Competitive starting salary with performance-based incentives.
• Paid time off and generous holiday schedule.
• Employer-paid medical plan options; dental and vision available.
• Profit-sharing retirement plan.
• Life insurance plan.
• Employee referral bonus program.
• Opportunities for growth and cross-training within a dynamic practice.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed