Medical Front Office Coordinator- Brooksville, FL
About The Position
WSA is a global leader in the hearing aid industry, with 12,000 colleagues in 130 countries. HearUSA works to modernize hearing care and provide high-quality hearing health services through a network of 4,000 independent Hearing Care Professionals and more than 350 U.S. centers. The Medical Front Office Coordinator, described in the posting as a Client Experience Specialist, supports clients and daily operations at the hearing center. The role focuses on timely client service, an organized appointment schedule, accurate records and inventory, and a clean and welcoming center. The position also provides basic hearing-aid cleaning, repair, and troubleshooting support. The company describes mentorship, professional development, field support, continuing education, and career advancement opportunities. The posted pay is $19 per hour.
Requirements
- High school diploma or equivalent.
- Experience in customer service and office administration.
- Excellent oral and written communication skills and the ability to establish and maintain professional rapport with clients and coworkers.
- Proficiency with computers, including scheduling software and Microsoft Office.
- Strong multitasking, organization, and time-management skills.
Responsibilities
- Maintain client charts and keep information up to date.
- Prioritize welcome and confirmation calls and provide friendly, enthusiastic customer service.
- Manage the clinic schedule to support efficient care for walk-in and curbside appointments, scheduled appointments, and potential clients.
- Enter stock and custom orders and conduct weekly inventory audits for accuracy.
- Maintain detailed and accurate cash and bank deposit records, and complete end-of-day processes, reports, and settlements.
- Maintain a clean, inviting, and friendly environment.
- Maintain basic knowledge of hearing-aid technology and perform basic cleaning and repair functions.
- Assist with basic hearing-aid troubleshooting by telephone or in person, including clean-and-check services.
- Maintain knowledge of HearUSA products, promotions, and pricing; facilitate and support HearAssist and remote care as needed.
Benefits
- Mentorship and professional development opportunities, including a CES Advisory Board.
- Field support for the hearing center.
- A professional development team of dedicated Regional Training Managers.
- Continuing education, LinkedIn Learning, and tuition reimbursement.
- Career advancement pathways for Center Support and Client Care.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
