Medical Front Office Coordinator-Bradenton, FL
About The Position
The Medical Front Office Coordinator, described in the posting as a Client Experience Specialist, supports client care at a HearUSA hearing center. The role focuses on meeting client needs in a timely manner, maintaining an organized appointment schedule, and delivering excellent hearing care. Responsibilities include client records and communications, clinic scheduling, inventory and ordering, end-of-day financial processes, maintaining a welcoming environment, and providing basic hearing aid cleaning, troubleshooting, and repair support. The position also involves staying informed about HearUSA products, promotions, and pricing, and supporting HearAssist and remote care as needed.
Requirements
- High school diploma or equivalent.
- Experience in customer service and office administration.
- Excellent oral and written communication skills.
- Ability to establish and maintain professional rapport with clients and coworkers.
- Proficiency with computers, including scheduling software and Microsoft Office.
- Strong multitasking, organization, and time-management skills.
Responsibilities
- Maintain client charts and ensure information is up to date.
- Prioritize welcome and confirmation calls and provide friendly, enthusiastic customer service.
- Manage the clinic schedule for walk-in and curbside appointments, scheduled appointments, and potential clients to support efficient patient care.
- Enter stock and custom orders and perform weekly inventory audits to ensure accuracy.
- Maintain detailed and accurate records of cash and bank deposits and perform end-of-day processes, reports, and settlements.
- Maintain a clean, inviting, and friendly environment.
- Maintain basic knowledge of hearing aid technology and perform basic cleaning and repair functions.
- Assist with basic hearing aid troubleshooting by telephone or in person, including clean-and-check services.
- Maintain knowledge of current HearUSA products, promotions, and pricing.
- Facilitate and support HearAssist and remote care as needed.
Benefits
- Ongoing training.
- Monthly bonus opportunities.
- Comprehensive benefits.
- Paid holidays.
- Paid time off.
- 401(k) with matching.
- Health and wellness programs.
- Mentorship and professional development opportunities, including a CES Advisory Board.
- Field support for the hearing center.
- Continuing education.
- LinkedIn Learning.
- Tuition reimbursement.
- Career advancement pathways for Center Support and Client Care.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
