Medical Front Desk - 87th

Vancouver Clinic • Oakland, CA

2d • Onsite

About The Position

Vancouver Clinic is looking for a Front Desk Representative to join our team at our 87th clinic. To be successful in this role you will need a friendly demeanor, great attitude, and the desire to make a positive impact on our patients. Responsibilities can include providing excellent customer service to our patients by welcoming and greeting patients and their families, collecting co-pays, obtaining and completing insurance information, answering phone calls, scheduling appointments. If you can multitask, work well with others as part of a team, and can maintain a positive attitude while working in a fast-paced environment, we want you on our team! Must have excellent attendance! Consistent, dependable, and predictable attendance is crucial in helping us fulfill our mission of providing high-quality, compassionate care. We require our employees to adhere to our attendance standards, as frequent deviations make it difficult to provide care for our patients and support our coworkers.

Requirements

• High School Diploma or equivalent required
• Minimum of 1 year of customer service experience required
• Excellent phone skills and customer service behaviors
• Strong computer keyboarding skills required
• Ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas is an essential function of all positions at the Clinic.

Nice To Haves

• Minimum of 1 year of medical front office experience preferred
• Experience with Epic preferred

Responsibilities

• Providing excellent customer service to patients and their families
• Welcoming and greeting patients and their families
• Collecting co-pays
• Obtaining and completing insurance information
• Answering phone calls
• Scheduling appointments

Benefits

• medical
• dental
• vision
• life insurance
• AD&D
• long term disability
• health savings account
• flexible spending account
• employee assistance program
• multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.)
• 401k retirement plan
• employer matching contribution up to 4%

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees