Medical Front Desk

GENESIS FAMILY HEALTH•Liberal, KS

1d•Onsite

About The Position

The Medical Clinic Receptionist provides access to health care and overall customer service to patients. This position coordinates and organizes appointments and administration to facilitate the efficient running of the medical office. The Medical Clinic Receptionist reports directly to the Medical Practice Manager. This position has financial responsibility to collect payments and balance the drawer daily, but does not involve staff supervision.

Requirements

High School Diploma/GED required
Proficiency in English and Spanish written and oral communication required
Must be dependable
Demonstrate initiative and ability to make decisions and comply with instructions
Demonstrate a positive attitude and respond professionally to fast paced high-pressure situations and time limits
Ability to multitask
Excellent phone, organizational and prioritizing skills
Ability to work overtime and travel occasionally as needed
Must maintain strictest confidentiality and comply with all HIPAA regulations and policies
Ability to adapt to change within the workplace
Ability to communicate effectively with others using the spoken word
Ability to communicate in writing clearly and concisely
Ability to take care of the customers’ needs while following company procedures
Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
Ability to appreciate and be sensitive to the feelings of others
Ability to make decisions or take actions to solve a problem or reach a goal
Ability to look beyond the standard solutions
Possessing the trait of being organized or following a systematic method of performing a task
Ability to complete tasks or continue in a course of action in spite of opposition or discouragement
Ability to find a solution for or to deal proactively with work-related problems
Ability to effectively build relationships with customers and co-workers
Ability to be held accountable or answerable for one’s conduct
Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative
Ability to work successfully with a variety of people without making judgments
Current Class C driver’s license
Comply with all requirements of the organization’s corporate compliance program as approved by the Board of Directors

Nice To Haves

Previous medical office experience is highly preferred

Responsibilities

Greets arriving patients
Answers and greets multi-line phone system, screen calls and direct/transfer to appropriate person
Monitor incoming patients and visitors for security/safety of the clinic
Accurately review and update patient registration. This includes demographics (correct spelling of names and addresses, telephone numbers) into EMR software
Verify patient identity, take photo of patient and input in to EMR
Check In and Check Out patients
Manage and schedule appointments for several providers
Collect co-pay and payments on accounts
Set up payment arrangements
Count and balance drawer daily
Must be dependable, demonstrate initiative and ability to make decisions and comply with instructions
Demonstrate a positive attitude and respond professionally to fast paced high-pressure situations and time limits
Ability to multitask
Excellent phone, organizational and prioritizing skills
Use of office equipment such as fax machine, copier, credit card machine, ect.
Ability to work overtime and travel occasionally as needed
Participates in all training offered by Genesis Family Health
Comply with all requirements of the organization’s corporate compliance program as approved by the Board of Directors
Perform any other duties or responsibilities assigned by Medical Practice Manager, Clinic Manager, COO or CEO.