Medical Front Desk - 87th

Vancouver Clinic • Oakland, CA

2d • Onsite

About The Position

Vancouver Clinic is looking for a Front Desk Representative to join our team at our 87th clinic. To be successful in this role you will need a friendly demeanor, great attitude, and the desire to make a positive impact on our patients. Responsibilities can include providing excellent customer service to our patients by welcoming and greeting patients and their families, collecting co-pays, obtaining and completing insurance information, answering phone calls, scheduling appointments. If you can multitask, work well with others as part of a team, and can maintain a positive attitude while working in a fast-paced environment, we want you on our team! Must have excellent attendance! Consistent, dependable, and predictable attendance is crucial in helping us fulfill our mission of providing high-quality, compassionate care. We require our employees to adhere to our attendance standards, as frequent deviations make it difficult to provide care for our patients and support our coworkers. Vancouver Clinic provides care across a wide range of medical decisions. This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment. The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas is an essential function of all positions at the Clinic.

Requirements

• High School Diploma or equivalent required
• Minimum of 1 year of customer service experience required
• Excellent phone skills and customer service behaviors
• Strong computer keyboarding skills required
• Ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas

Nice To Haves

• Minimum of 1 year of medical front office experience preferred
• Experience with Epic preferred

Responsibilities

• Providing excellent customer service to our patients by welcoming and greeting patients and their families
• Collecting co-pays
• Obtaining and completing insurance information
• Answering phone calls
• Scheduling appointments

Benefits

• medical
• dental
• vision
• life insurance
• AD&D
• long term disability
• health savings account
• flexible spending account
• employee assistance program
• multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.)
• 401k retirement plan
• employer matching contribution up to 4%

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees