Medical Front Desk Receptionist – Referrals & Authorizations

US Foot & Ankle Specialists•Raleigh, NC

1d•Hybrid

About The Position

The Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced medical practice. In addition to traditional front desk responsibilities, this position serves as a key resource for insurance authorizations, referrals, front desk work queues, and patient communication. This individual will receive specialized training and provide operational support across multiple clinic locations, serving as backup front desk coverage as needed.

Requirements

High School Diploma or GED equivalent
2+ years of administrative support experience in a medical environment preferred
Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferred
Excellent customer service and interpersonal skills
Ability to establish and maintain effective working relationships with patients, coworkers, and the public
Strong communication, multi-tasking, and problem-solving skills
Ability to thrive in a fast-paced and demanding work environment
Strong attention to detail and a commitment to achieving high levels of patient satisfaction
Ability to maintain confidentiality and uphold HIPAA compliance at all times
Sound judgment and discretion in handling sensitive information
Team-oriented mindset, flexibility, and a willingness to learn
Reliable transportation and the ability to travel between nearby office locations to provide front desk coverage as needed
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems

Responsibilities

Greet patients upon arrival and address questions and concerns
Answer incoming calls, provide information, transfer calls, and take messages as needed
Schedule appointments and manage multiple provider calendars
Register new patients and update existing patient demographics and financial information
Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff
Maintain and update patient records through data entry, faxing, and scanning
Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items
Review and update accounts receivable/payable changes since prior visits
Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly
Monitor office supply inventory, place orders, and coordinate equipment maintenance and service
Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments
Process and manage prior authorizations and referral requests while ensuring timely follow-up with insurance carriers, providers, and patients
Monitor and manage the Front Desk work queue, ensuring tasks are completed accurately and within established timeframes
Manage PAC calls and coordinate communication with patients, providers, and internal teams
Prepare and process daily reports, deposit slips, and upload financial records to shared files
Review billing claims and denials; gather required information from providers or patients to resolve issues
Travel to nearby clinic locations to provide front desk coverage and operational support as needed
Support additional office tasks and projects as assigned